Sign in to follow this  
rijko

CM Stacker 810 - my terrible experiences...

Recommended Posts

rijko    0

Hi all,

just to let you know and maybe to help in building a better Stacker ?

I asked for advice what case to buy - an STC-T01 or 810 on this board a while ago. (http://www.coolermaster.com/phpBB2/viewtopic.php?t=3796&highlight=810)

With your help i decided the 810 was not for me - i was going to buy the STC-T01.

So what did i do ? I let myself get talked into buying a 810 case. (....)

First thing - try to take out the mobo tray.

HUH ? It is removable, right ? Nope... it is popped to the chassis. sjait...

Next, let's put in a mobo. My STC-T01 was/is a piece of cake.

I expected the same from the 810.

Even though the mobo tray is not removable as advertised.

What happened ? I tried to tighten the screws and found...............

It would either be attached to the chassis and have the opposite side of the PCI/AGP card pulled out of the mobo (so much the card would hardly work and every slight tap on the case would cause a blue-screen - indicating the card could not be fitted properly), or the card would be seated correctly and the card would have 1 cm distance to the chassis it is supposed to be screwed onto.

So the cards would be sitting in the pci/agp slot without connection to the chassis, just waiting to be pulled free - causing damage to a running system.

( the word 'scr*wed' being the operative one as you will see... read on.)

I went back to the seller.

That's half a day down the drain, 40 km travel costs and 20 EUR 'investigation' costs.

Result : the case is good ... they said.

They put in a el-cheapo mobo and a card and used only 4 screws to tighten the mobo.

I went over there again to pick up the case.

That's half a day down the drain, 40 km travel costs.

Back home i spent a few days figuring out what the problem could be.

Eventually i found it .... the mobo tray is BENT !!!

The outside of the case was undamaged and the mobo tray surface was kinda bulged outwards. Definitely not transport or handling. I could not believe my eyes.

I could not believe my ears either. Put my hand on the bulge and gently press.... PLONG ! and release .... PLONG !

With enough force to bend a motherboard.

And bend it so bad that a PCI or AGP card could not be fitted.

Rule #1 when fitting a mobo : *do not* install it under strain.

So, back to the seller.

That's half a day down the drain, 40 km travel costs.

They acknowledged the problem and contacted CM Holland.

CM said they *never* had anyone complain about something like this.

But they would RMA the case. Nice - for the seller.

The seller offered me a different case. I opened the case and found the same problem, though a bit less extreme.

But the mobo would still be bent after correct mounting.

Seller : "we have built numerous systems like this and they all work, even while bent like this"

Yeah, right...... maybe that's so.

Back to Rule #1 when fitting a mobo : *do not* install it under strain.

After a lot of persuading they offered me :

1. the full amount, 146 EUR, could be spent freely in only their shop.

2. refund of 146 EUR *minus* 10 % ?!

Eventually i accepted the 2nd offer and got something back from the 'investigation' that had not been properly done.

I got 141 EUR back and have no case.

This cost me :

* 146 EUR purchase and 20 EUR investigation = 166 EUR

* 3 times travel = 3 * 40 = 120 km travel costs.

That's approx 15 EUR in gas.

* 1.5 days time wasted.

I got back : 141 EUR.

I lost 40 EUR and 1.5 day i could have spent better.

My trust in CM got a big dent, too.

And still have no case.

See ? Why i feel screwed ?

There's more.

I have taken the 810 to a metal specialist in my company.

His conclusion : the mobo tray is made of too flimsy/thin material.

It cannot cope with all the heat caused by welding all the mountpoints onto the thin tray, causing it to bend.

So this is a flawed production !

Not all trays will be bent as much as others - but all have the problem.

And that's a problem in my opinion - especcially with a 'server' case.

This is not a case i would mount a 'normal' mobo in.

And especcially not the expensive Tyan board i wanted in there.

Even after this horrible experience i wish to purchase a CM case.

An STC-T01.

CM, can you feel the dark clouds hanging above my head ?

I do not blame CM for the behaviour of the seller, that would be stupid.

What i see as a flawed production process, did hurt me also.

That's where CM comes in - if the case had been good i would not have lost 1.5 valuable days, and tens of Euros in other costs.

And i would still be a very satisfied CM customer.

CM Is there anything you can do for me to turn this rotten experience into a nice one and restore the trust i had in CM ?

Thanks,

Rijk

Share this post


Link to post
Share on other sites
monopixel    0

Yeah I have same problem...

I experienced two stacker , but the two doesn't work too. The retail store I bought exchange first stacker to new one in front of me , in case of defective products.

But the second one has same problem. I found those conditioin would makes my new system broken , so I changed to other chassis.

Of course I tried to bend the slot , but it can't be bent as alminum material because of its material steel. I have no longer solution for this problem

My stackers' package are all very beautiful so it's not transportation damage.

I also had 5inch-bay problem. My 5inchbay drive and flopy doesn't go though slot and fit. At this time , I fit them , attached toolfree or screw forcibly.(these system can be fit in other cases , I checked with same items! if you have to know the chassis name and systems , I will be able to write them up.)

In my country , many people is complain about this problem.

Someone unfortunately had broken his M/B by expansion slot problem :cry:

Share this post


Link to post
Share on other sites
rijko    0

well, after being pushed over from support person to the next...

Promises were made to compensate me for the money loss, trouble, time loss.....

No one made good on those promises.

Unfortunately the hope i had that CM would jump at the opportunity to restore my trust is now shattered.

I give up.

I am not a beggar - i bought an expensive box that gave me problems and cost me money. I was promised compensation : no-one compensated me.

CM, i must say : from a pro-active advertiser for your products i now advise against CM because of this issue.I work in IT and i value customer service - after-sales even more.

A good product with bad after-sales and bad service is worse than a less good product with great service.

I am very disappointed in CM.

Share this post


Link to post
Share on other sites
merovingian    0

Sounds to me like your seller screwed you, not CM, all companies have manufacturing issues. I know this because I work with manufacturers myself (on a much smaller scale) and problems/flaws do happen. What should the company (coolermaster) do in such an event? RMA it for you and, IMO, cover shipping costs. In which case, provided that CM has an opportunity to make good on it's commitment to providing high quality products, you wouldn't have lost any money, right? Now, I'm not sure what CM is going to do cause I've never heard of any company compensate people for lost money in such a situation but I'll forward your post to the proper channels.

/I don't work for CM and have no idea what CM policies are about covering shipping costs or getting an RMA directly from CM europe.

Share this post


Link to post
Share on other sites
knud    129

I'll forward this to Ron and Robby from CM NL.

That's the least (and hope not to late) I can do...

Share this post


Link to post
Share on other sites
rijko    0

Merovingian, Knud, thanks for your reactions.

I already talked to Ron, Roy (=Dragon83?), and lastly my case was handed over to Robby..

Merovingian, i feel where you're coming from.

I started this thread quite positive - hoping to be able to help identify and improve upon a problem with the 810.

I feel supported by the opinion of a professional metal worker who said the mobo tray is too flimsy and will have to bend under the strain of all welding/soldering that's done to it.

If that's so, it's a production fault.

The fact the 2nd case had the same identical problem supports that too.

(btw i do not intend to start a discussion about this being a production fault or not)

But i felt that CM should know about this.

CM promised me something - which i think was nice.

But my case has been handed over from one person to the next - and

some 9 months have passed.

Like i said, i am not a beggar.

But if someone creates a situation where you have to ask and ask for something that was promised - they make you feel that way.

Normal healthy pride and anger about such a treatment (you wondered who screwed me ?) will make a person stop asking.

Thanks to you guys for taking the time and effort.

Share this post


Link to post
Share on other sites
merovingian    0

Well, I believe that CM europe customer support is now fully functional where as 9 months ago, it was not. My guess is that things are also a lot more organized now and getting a response from CM should not take much time at all, keep us posted.

Share this post


Link to post
Share on other sites
knud    129

I talked to Robby today and he send you a pm!

I hope this was usefull for you?

(yes roy is dragon83)

Share this post


Link to post
Share on other sites
dharm    0

I am in the same boat with the pci-bracket issue...

back to the removable mobo tray issue... this is crap, you guys offered us (people who complained after buying in september 2005) a resolution. You offered a free sidewindow or 4n3 module as compensation.

this offer was made on behalf of CM by the forum admin, notoriousbigs.

i emailed my receipt over to CM support as he had said... over a month later, i get a response of basically, "there is no compensation, sorry".

I reply back, referencing that thread here... I never got a reply again.

i messaged notoriousbigs here about the compensation, he never replied.

here is the thread I am talking about:

http://www.coolermaster.com/phpBB2/viewtopic.php?t=3547&start=0&postdays=0&postorder=asc&highlight=

Share this post


Link to post
Share on other sites
ID    0
I am in the same boat with the pci-bracket issue...

back to the removable mobo tray issue... this is crap, you guys offered us (people who complained after buying in september 2005) a resolution. You offered a free sidewindow or 4n3 module as compensation.

this offer was made on behalf of CM by the forum admin, notoriousbigs.

i emailed my receipt over to CM support as he had said... over a month later, i get a response of basically, "there is no compensation, sorry".

I reply back, referencing that thread here... I never got a reply again.

i messaged notoriousbigs here about the compensation, he never replied.

here is the thread I am talking about:

http://www.coolermaster.com/phpBB2/viewtopic.php?t=3547&start=0&postdays=0&postorder=asc&highlight=

Wow, I remember reading that thread a while back. CM was certainly not treating you fairly, but I assumed the issue was resolved with no more posts. Clearly CM broke the law when they falsely advertised their case as having a removable tray. If I had bought a case based on that advertised reason and discovered that it wasn't true I'd be furious.

If everything what I've read here is true, CM definitely owes you an apology for putting you through all this, and they should certainly reimburse you fully for the case somehow. This is the very least they can do.

Just as a comparison, I bought some OCZ RAM at a local computer shop that proved to be incompatible with my motherboard, though this fact wasn't stated anywhere on OCZs site or in the manual. OCZs response was to have me RMA the RAM to them, and they actually upgraded me to a better, more expensive RAM kit that worked with my motherboard. That's an example of a company that respects its customers. The fact that I didn't buy the RAM directly from OCZ didn't stop them from helping me out. CM should at least be able to exchange the falsely advertised stacker for another case of at least equal value that does have a removable tray. That's a decision CM can make... they do make the actual case for godsake...

I'm still rather fond of CM which is why I really wish things like this wouldn't happen. I've been fortunate enough not to have such a serious problem but if I did, I'm not sure I could continue supporting the company. I hope the mods provide you with some support like they are with rijko (you guys are doing an awesome job by the way!). This issue really should have been resolved a long time ago.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this