Jeremie Brito

LED failure and RMA taking forever

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I bought a masterliquid ML240R RGB around a year ago and two months ago i started having problems with the led that would start having a sort of seizure every time i would chose a color cycle. The problem would sort of calm down when I chose a static color. Anyways i RMA'd it and i sent it to CM, but its been three weeks and i have no news on what happened. It sais on the RMA status they received it, but i have no idea what has happened and I've been waiting for around 3 weeks. I need my pc for school and i can't do anything right now for there seems to be no customer support on the CM account site. I'm confused and have no idea what to do, can somebody help, i need a cooler for my CPU and im dissapointed they haven't told me anything on what is going on with my cooler.

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Ausmus    0

I also have a waiting open ticket- they responded right away to my initial ticket asking for some more data and photos, sent those in and here I sit with no response. My build has been on hold due to a defective part that broke during installation. My photos clearly show a manufacturing defect... Why is it taking so long to toss a part in the mail and mark the ticket appropriately? It's a small part and they could likely mail it for a buck... Getting their requested documentation to them took longer than just sending the part would've. The income from the time I spent could've just bought a whole new cooler!

 

I wish there was some feedback acknowledging they got the requested info and photos, and a status and estimated time for their response. I sent a ping asking what the status was earlier today and no response from that either.

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So i contacted them and the only explnation they had for this enormous delay is that the RMA center doesn't have a replacement for my cooler at the moment, wish honnestly makes no sence. I realy love cooler master's products. but because of this nightmare of an RMA service, im doubting buying anymore of their products!

Edited by Jeremie Brito

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