Master Plus Compatibility Error with ML360R

[oc_or_bust 0]

Master Plus Compatibility Error with ML360R

 

• Error: Master Plus program does not run after working once.

 

• Sequence of events: Install ML360R > Install Master Plus program > Update stock firmware > Restart PC > Partial error box appears > Uninstall/re-install Master Plus program > Restart PC > Error remains.

 

• Questions:

1. How do I correct this issue?
2. What is the error that's only partially displayed?
3. Why is it only partially displayed?
4. Why does this program detect my ARGB hub device, but the LED RGB program doens't?
5. Why did this product never mention the software needed or where to download it?
6. Why does my mouse from 2015 still not work?
7. Why do I keep buying Corsair products?
8. What is the answer to life?

 

 

Edited August 28, 2019 by oc_or_bust

[oc_or_bust 0]

Found an answer somewhere else on here: Search/Open Device Manager, Uninstall the unknown USB device, uninstall Master Plus program, and re-install the program. Works after this. 

 

New Problem: Cannot adjust RGB on anything

Edited September 3, 2019 by oc_or_bust

[Cass 0]

Same ML240R 

[Cass 0]

I installed the update and everything remained the same.

[EmperadorMagno 0]

Same problem here with ML360R. What I ended doing is. Just install the firmware (forget the MasterPlus+) and the using the buttons of the ARGB Controller I choose the colour I like. If you don't ever install the MasterPlus (at least till version V831) the controller works fine. I'm still waiting for the AURA sync working.... I have a program installed called Aurora (free) and it can sync all my devices (motherboard leds, my logitech mouse and my razer blackwidow keyboard) but it's impossible to sync with this cooler. I hope they find a solution soon.

[genesis de la cruz 0]

hello it happens to me that he doesn't recognize the device as I make him recognize it

[buik 0]

The same for me. No helps from cooler master ?

[Birdsong 0]

Hello, I have the same problem. Device manager shows no unknown usb devices. I know you can change the colors through the RGB box, but doesnt help to manage the cooler. I sent in a support ticket.

 

*Update - I was able to fix the problem by connecting the USB cable to the hub and connecting the the other end of the cable to the USB Header connector that came with the cooler. Hope this helps.

Edited December 6, 2019 by Birdsong