Jay V Newton

H500M case with 200mm fan that won't light up

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I am having a terrible time getting a defective fan replaced by Coolermaster.  I bought a H500M back in March.  This case has 2 ARGB 200mm fans in front for airflow.  One of the fans won't light up.  I've inspected the wire and cannot see a break in the wire.  I tried the hub that comes with the case as well as the hub that comes with the ML360.  Didn't help.  I finally plugged in just that one fan to the motherboard .  Still no luck.  The fan that lights up properly does so everywhere I connect it.  

tl:dr

 

I have a defective 200mm ARGB case fan.  I keep requesting warranty service for this fan but I am getting nothing but lip service from Coolermaster.  

Is there anyone at Coolermaster who can send me a new fan so I can begin using my new rig?  Ticket #10688.

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