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Edwin Alexander

No update on a support ticket (8537)

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I opened a ticket on the 11th July (8537) for my MLX-D24M-A20PC-R1 with a fan issue. Support responded on the 12th asking for more info. I provided the info almost immediately after the notification and noted with a few more responses that the file attachment was not working. I would like to get an update since there has been no response since the 12th. I attach the images here no problem but can't attach it to the ticket. The issue is the fan is spinning erratically sometimes almost stopping and causing a vibration through the entire case. The second fan has no issue and spins with a consistent speed. This is a new system built in December 2018.


Please let me know if this can be escalated as I need this cooling system working.



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