andy

weight removal for mm520 - cannot submit ticket

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andy    0

Hi

I have a mm520 and wish to remove the weight, i am aware that on recent purchased models you sent out replacement mouse feet after the weight is removed - I do not have these and was told that you can request them from CM, so would like some of these sent to enable me to remove the weight.
 

I have tried to submit tickets on https://account.coolermaster.com/ - but when clicking submit just get a bunch of green nonsense - could someone at CM please help with this or just raise me a ticket to get some new feet please.

 

Example spam from your site:

 

System.NullReferenceException: 並未將物件參考設定為物件的執行個體。 於 CFCMember.CreateAccount(String userName, String userId, String userPhone, String userEmail, String userCity, String zipCode, String userAddress, String area) 於 \\192.168.51.31\erma\dotnet.webform\app_code\CFCMember.cs: 行 786 於 CreateCaseNew.btnSaveCase_Click(Object sender, EventArgs e) 於 \\192.168.51.31\erma\dotnet.webform\modules\erma\salesforce\CreateCaseNew.aspx.cs: 行 895

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Mohd Noh    29
2 hours ago, andy said:

Hi

I have a mm520 and wish to remove the weight, i am aware that on recent purchased models you sent out replacement mouse feet after the weight is removed - I do not have these and was told that you can request them from CM, so would like some of these sent to enable me to remove the weight.
 

I have tried to submit tickets on https://account.coolermaster.com/ - but when clicking submit just get a bunch of green nonsense - could someone at CM please help with this or just raise me a ticket to get some new feet please.

 

Example spam from your site:

 

System.NullReferenceException: 並未將物件參考設定為物件的執行個體。 於 CFCMember.CreateAccount(String userName, String userId, String userPhone, String userEmail, String userCity, String zipCode, String userAddress, String area) 於 \\192.168.51.31\erma\dotnet.webform\app_code\CFCMember.cs: 行 786 於 CreateCaseNew.btnSaveCase_Click(Object sender, EventArgs e) 於 \\192.168.51.31\erma\dotnet.webform\modules\erma\salesforce\CreateCaseNew.aspx.cs: 行 895

 

Hello

After click the link you given as above and below is what i got .

cm.thumb.jpg.86e1901dc4e77c4b5bcc43c75b6f2e4d.jpg

 

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andy    0

i can get to the link its just when i submit a ticket that there is an internal server error on cm side ;(

Just needs someone at CM to either sort the submission error or just make me a ticket 

 

thanks

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Mohd Noh    29
14 hours ago, andy said:

i can get to the link its just when i submit a ticket that there is an internal server error on cm side ;(

Just needs someone at CM to either sort the submission error or just make me a ticket 

 

thanks

Can you print screen ?

Below is what i got .

a.thumb.jpg.4f62ee13afaf446c51f38e51fabcb8dc.jpg

b.thumb.jpg.9ca748c6452e8fe426e300b9e6c96a44.jpg

 

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I also can't open a ticket.

 

Cooler Master rejected an RMA on a leaking hose and advised I get a refund through the retailer. The retailer is Amazon and I don't know if their returns policy is 30 days or if they don't accept returns because the item contains a corrosive liquid but there is no option to even try to return the item on Amazon.

I provided a screenshot of my Amazon order so Cooler Master will have immediately known this.

I can't help but get the feeling Cooler Master intentionally makes it difficult to go through the RMA process in the hopes people give up.

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