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Sertuğ FİDAN

RMA progression stuck ?

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Hello there,

 

     I started a G650M power supply RMA(#CNLTR1902002) and send the package in 08/02/2019 my post carrier says that package is delivered to destination in 15/02/2019 as you can see in attached file.

     So on cooler master site RMA processing didn't get updated to Product Received, and ı didn't get a confirmation mail saying that they did get the package. So ı was wondering is there something wrong with my RMA ?

Ps Delivery.png

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   As of today I did get the e-mail from UPS that my cargo is being sent. This forum is full with horror stories about cooler master RMA process but all I can say is I'm a happy customer. It took them 5 days to confirm my package is delivered to them and another 7 days for RMA process to complete. Maybe the new system which they switched to improved things I don't know.

 

Keep up the good work guys !

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