MrDazana

Where is customer service! having major issues getting a part replaced

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CM Michiel    13

Hi Andreas,

 

We are sorry to hear the trouble you have with the case. 

 

The RMA request is normally for returning the whole product back to us, most likely it's been rejected because you don't have to return the complete case.

 When a RMA has been rejected, you should  receive an e-mail with the reason why it has been rejected.

Did you received such e-mail? 

 

What you can do is submit a support ticket on our CM Fanzone website and explain the issue there, our support team can help with sending replacement parts to solve this issue ;) 

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Hey Michiel, thanks for the reply. I figured as such but I couldn't find any other option for submitting my problem. I didn't receive any e-mail stating the reason of the reject. Per your instructions I submitted a support ticket on your CM fanzone...

I hope I will find a solution there,

Thanks!

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from0toHero    0

I have the same problem. I bought two c700m cases. Payed almost 1k dollars and both have bad LED’s. One case all LED’s don’t work, while the other only the top section stopped working. The case where all LED’s don’t work is not a issue because my son hates LED’s on his build. But i like them and want them to work on my case. But the top section does not work at all. So please Coolermaster help

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Josh    0

I've been trying to reach Cooler Master customer support and they are MIA. Wish I could get some assistance.

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