kpattermann

Parts Request System still down?

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kpattermann    0

I've been trying to get a replacement fan for my ML240L RGB since early September.  The Parts Request button was not showing, so I tried an RMA request, followed by a phone call to customer service and live support chat.  Both chat and customer service said the parts request system was down.  Seems like a long time for a tech company to have a system down.  Does anyone know when this system will be back up?

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Mohd Noh    29
12 hours ago, kpattermann said:

Wow, 24 hours after my post, my request is showing Replacement Shipped.

Nice :)

 

22 hours ago, Pendragoon99 said:

I am in the same boat....they have one week to fix it or Im requesting an RMA for the whole product

Please pm me your ticket number 

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Mohd Noh    29
1 hour ago, kpattermann said:

Well , over 30 days since my status showed "Replacement Shipped" and still no fan.  This is frustrating.

Hello

Pm me your ticket number .

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