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Cy Diskin

RGB controller not connecting

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Cy Diskin    0

I just purchased the RGB controller for my Cooler Master 5 case and the leds will Cycle but the Portal software will not recognize that the RGB LED controller is even plugged in. ' Keep getting the"connect to the internet" message. 

i've tried to uninstall the software..

unplug and replug everything.

I also tried each port individually

both USB 2.0 post on my motherboard (asus TUF z370). 

I also tried this on another machine with and the software still didnt work. 

 

Nothing is working. Could this be a faulty unit? I spend alot of money on this and would like it to work :/

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