What is going on with Customer Service.

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dbzrfl    0

I buy a case brand new. Reset switch doesn't work. and I have been trying to get the part or even the case swapped out for a new one. One month now and nothing. and no call backs when I leave a message. live chat no help at all. What happened.

Edited by dbzrfl
spelling error.

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Why didn't you contact the retailer? Depending where you bought it the return window is probably closed now. I don't know, are you sure you did the request right? I have always had good luck with CM response. Good luck, I'd recheck my request if I were you.

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