Robert Casey

Silent Pro Gold 1200w connector

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Help! My power supply had the wires for pin 13 (+3.3v) come out of the connecter. Unfortunately the unit’s warranty expired 2 months ago and I need to get this fixed. Does anyone know how to remove this pin and what do I need to get a new pin attached and inserted into the connector. Thanks.

 

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Mohd Noh    29
1 hour ago, Robert Casey said:

Help! My power supply had the wires for pin 13 (+3.3v) come out of the connecter. Unfortunately the unit’s warranty expired 2 months ago and I need to get this fixed. Does anyone know how to remove this pin and what do I need to get a new pin attached and inserted into the connector. Thanks.

 

5FA586DF-8D71-4F12-ABE3-97671E30AFD2.jpeg

Hello

Try touch customer services via ticket and they will assist you.

 

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That was completely useless. Tech support made it clear they would not provide any help whatsoever in helping me to get this plug repinned or provide any part numbers or specs to help with ordering any replacement parts. It would seem they prefer that I just buy a new psu. Whatever I end up doing at this point, I can’t see ever buying or recommending to any of my clients any CoolerMaster product ever again if this is the kind of support I can expect.

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Update

 

I have managed to remove the old pin and upon inspection, it is clear that the wire was never properly crimped onto the pin. The wire crimp was complete, however the crimp onto the insulation was not, which resulted in the wire eventually working itself out of the connecter.

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