Le Kerl

Part Replacement request sent on 2018-02-07, still no update from CM.

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Le Kerl    0

Greetings.

 

I’m not sure if I’m posting this in the right forum, but here goes; it is a part replacement issue, as mentioned in the title.

 

Long story short, here’s what up : I sent to CM support on 2018-02-07 a replacement request because one of my Trooper’s (original 200mm fan) fan blade came loose and flew out of the computer. Whole computer shakes as a result with this broken fan, so unusable. Still no update from them as of now. Read further.

 

I was already in other (multiple) parts replacement process at the time; I feel like I got very unlucky on the Quality Control.They sent me a top panel, an X-Tray logic board, a fan controller; all of that in a month and half. Plus a 200mm fan if they allow it.

 

Anyway, I really appreciate the fact that CM USA honored all the way their 2 years warranty, They always notified me when there was an update and always used federal tranport so everything always shipped in less than 5 business days every single time. (for reference, I live in Quebec, CAN. USPS and Canada Post worked together really well) But, with everything that happened in such a short amount of time, I can’t help but feel like this wonderful computer case won’t last very long after the warranty ends.

 

As I mentioned earlier, I feel like my Trooper had a very bad QC. Has anyone of you fellow Stryker and Trooper owners felt like they also ran into QC issues ?

 

Thank you,

Karl

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Mohd Noh    29

Hello ,

I will forward this issue to the related team at HQ on next Monday so can you pm me your ticket number? 

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Mohd Noh    29
21 hours ago, Angel Vale said:

Need hard drive tray for stryker tower how can obtain hdd trays?

please contact customer services for more detail.

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