Richard Wright

Replacement Glass

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My case arrived with a cracked window. I opened a ticked with all the details including a receipt. I was told I needed to submit a part request and register the product but serial was not registering. Guided next back to the ticket to request they manually add the serial, I posted pictures but no one has responded. I check back from time to time for an update and nothing. I have provided more than enough info. Ticket #00115191, maybe I need to start new tickets.  

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Mohd Noh    29
13 hours ago, Richard Wright said:

My case arrived with a cracked window. I opened a ticked with all the details including a receipt. I was told I needed to submit a part request and register the product but serial was not registering. Guided next back to the ticket to request they manually add the serial, I posted pictures but no one has responded. I check back from time to time for an update and nothing. I have provided more than enough info. Ticket #00115191, maybe I need to start new tickets.  

Hello

Please patient and our customer services will assist you .

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I am patient its now MARCH, I wish I could just call someone. I am jumping through hoops without luck. Can you see the tickets? Would you advise starting another round of tickets?

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Mohd Noh    29
1 hour ago, Richard Wright said:

I am patient its now MARCH, I wish I could just call someone. I am jumping through hoops without luck. Can you see the tickets? Would you advise starting another round of tickets?

Hello

Would be nice if just create new ticket and you stick together the old ticket number < please pm me once you done . next Monday i will ask them again .

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Thanks for your assistance, I didn't want to be that guy that just opened a bunch of tickets I was trying to be patient. My old ticket is  #00115191 and the new ticket #00117570

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