Dieter

does anybody know where i can get an am4 kit? / customer support awol

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Dieter    0

Hi, I'm in Canada.

 

I ordered a master liquid pro 140 in January from newegg. After realizing that i needed the am4 bracket i ordered it from direct Canada (newegg dosn't carry it). direct Canada is, apparently, going out of business so i don't think i ever get it that way (lost 10$) . before the cooler master north America store site when down i tried to order it from their but their site but they wouldn't ship to Canada. after i figured out that I'll never get my direct canada order I contacted customer support on the phone and they suggested i create an account on fanzone and request the part that way. I did so, requested the part, and have been waiting for 5 days - my request still says "pending" which i assume means that they haven't even looked at it. At this point I've been waiting weeks and weeks and don't have any idea about a time line for getting this stupid bracket.

 

I've been trying to get though on their Canada phone line but they arn't answering their phone anymore. I have created a support ticket to try to find out what is going on. No luck / no response.

 

Does anybody know of any alternative sources for the kit that will ship to Canada? does anybody know what is going on at cooler master?!?!

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Mohd Noh    17
1 hour ago, Dieter said:

Hi, I'm in Canada.

 

I ordered a master liquid pro 140 in January from newegg. After realizing that i needed the am4 bracket i ordered it from direct Canada (newegg dosn't carry it). direct Canada is, apparently, going out of business so i don't think i ever get it that way (lost 10$) . before the cooler master north America store site when down i tried to order it from their but their site but they wouldn't ship to Canada. after i figured out that I'll never get my direct canada order I contacted customer support on the phone and they suggested i create an account on fanzone and request the part that way. I did so, requested the part, and have been waiting for 5 days - my request still says "pending" which i assume means that they haven't even looked at it. At this point I've been waiting weeks and weeks and don't have any idea about a time line for getting this stupid bracket.

 

I've been trying to get though on their Canada phone line but they arn't answering their phone anymore. I have created a support ticket to try to find out what is going on. No luck / no response.

 

Does anybody know of any alternative sources for the kit that will ship to Canada? does anybody know what is going on at cooler master?!?!

Hello ,

Can you pm me your ticket ?

 

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Mohd Noh    17
6 hours ago, Dieter said:

5 days later and still nothing...

Hello 

Already forwarded yesterday , please wait they will reply your ticket as fast as possible .

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Dieter    0

I'm sure your doing what you can from Malaysia and i thank you for it but please understand how frustrating this is. I submitted the part request 10 days ago. I have i received no feed back from CM that would even indicate if i am looking at a delay or a week more or months more....

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Mohd Noh    17
13 hours ago, Dieter said:

I'm sure your doing what you can from Malaysia and i thank you for it but please understand how frustrating this is. I submitted the part request 10 days ago. I have i received no feed back from CM that would even indicate if i am looking at a delay or a week more or months more....
 

Hello

Please patient and our customer services will reply your ticket as soon as possible

FYI each single ticket i get from here i will forward to the team + i will ask ( status everyday ) except week end or public holiday

And below is for your reference : 

 

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