fictive

Nonexistent phone support and very slow RMA. What's going on?

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fictive    0

Hi,

 

I started the RMA process for my defective Masterliquid 240 5 1/2 weeks ago. Your support center received my return package 3 weeks ago. The current status is "goods in" with no indication of when I will receive a replacement- and in the meantime I have no computer to work on.

 

What's going on with your customer support? I can't ever reach a human on your phone number to get an update. Leaving a message doesn't result in a response. Your "live chat" is always offline. Is there anyone who actually works at Cooler Master!?

 

David

 

 

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Mohd Dzuld    8

Hi David ,

Can you pm me your ticket or RMA number ?

I will forward it to someone who can help .

 

Thanks

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Mohd Dzuld    8

Updated : As our conversation via pm , i will update to you if i get new info ya .

Sorry for the inconvenience caused 

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