TheTunnel

Fans + LEDs will not work

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TheTunnel    0

My case fans molex do not fit my mobo. The LEDs will not work. I have been dealing with this for a month now. I have submitted a ticket and received ZERO reply. I spent 300 on a case the doesn't work right. 

ASUS Z-270 SLI motherboard 

 

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water8witch    0

I have a similar problem. The HD fan controller cables work fine but the GPU fan and Top fan cables do not work. Verifed the problem with the HD fans DEAD. Just submitted a ticket. Also the fan controller connectors will not work with Cooler Master SickleFlow 120 fans. Make all kinds of rattling noise too. I heard there was a upgrade to the control panels.

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water8witch    0

I have put in 3 request for the same problems with the GPU and Top fan cables. With no response. Even called them 3 times and left my information to have tech support to call me back but nothing. I heard there was a upgrade too but Cooler Master will not respond. How do you get a hold of them. Paid all this money and even their own fans outside of the ones with the case don't work.

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Greetings all,

I just purchased the C700P case. The RGB  on the fans worked for about 2 minutes then went out and never came back on. The fan themselves are working just no RGB and like the other Gentleman said for 300.00 we deserve better. Amazon is sending me a new case this Tuesday because after reading the comments concerning poor customer service I rather depend on amazon.

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"At Cooler Master, customer satisfaction is our number one goal."  

 

Yeah, right.  Like the rest of you, I spent $300+ on a new CM Cosmos case only to have a problem with the front panel header.  I've had the same experience the rest of you seem to have had - which is basically silence on Support end.  They need to put my money where their mouth is and address Support issues in a timely manner.

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I am having the same problem, my control pcb does not control anything and my led's do not come on now. I also love how the case is advertised as modular with accessories available, but I have yet to find anywhere to buy HDD cages

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Sent in a support ticket over a week ago and have heard nothing. Starting to seem like cooler master is one of those brands that just takes our money and runs off. 

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erikpsmith    0

Avengingllama, I had the same problem you did, several months ago. I couldn't find the hard drive cages anywhere in the U.S. I suspect they were never made available here. I did figure out, based on forum posts here, that at one time they were available via the European Cooler Master site. But by the time I inquired, they were sold out.

So I decided to scour the world. I looked at dozens of websites, all of which had the cages listed, but when I looked at the pages, I found that all were listed as sold out. I suspect many suppliers added them to their catalogs but never received the product.

Except...

What do you know, I found them in Australia. Several stores listed them as in stock, but I had to find a seller that was willing to ship internationally. Eventually I found one --  PB Technologies, which does business in Australia and New Zealand -- and I had to pay through the nose for shipping. Imagine, paying $100 U.S. for four hard drive trays! But I found them. At least six months ago, I can confirm, they were to be had in at least one corner of the world. That's where I would look.

Erik

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