Thibault Vandeputte

Hyper T4 doesn't fit on LGA-2011v3

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Hi there,

I recently bought a Hyper T4 to cool an LGA-2011v3 socket of a Supermicro X10SRi-F motherboard. The base of the retention plate doesn't fit in any way however (see picture). 
They are way too long when I try to put them on the screws and I'm following the manual exactly... What am I missing? This cooler is advertised to be compatible with LGA-2011 (so LGA-2011v3 will definitely work as well), but it just doesn't fit...
 

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Thank you for your reply, it is much appreciated!

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Mohd Dzuld    8

Hi can you share some picture regarding your installation ? want to see the error part .

 

 

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10 hours ago, Mohd Dzuld said:

Hi can you share some picture regarding your installation ? want to see the error part .

 

 


Hi there, thanks for replying! I will be onsite Saturday, then I'll be able to take a photo.

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Mohd Dzuld    8

Thanks + please touch our customer services too , they will assist you .

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Mohd Dzuld    8
6 hours ago, Thibault Vandeputte said:


Should I contact customer service? Is this a problem with manufacturing?

Pictures: https://imgur.com/a/fgxeL

Yes please touch our Customer service + i will share to them as well. 

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