diegopl2

IMPOSIBLE TO REQUEST A POWER SUPPLY RMA

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diegopl2    0

Hi from Spain,

 

I am trying to request a RMA for my dead PSU Cooler Master v1000, but the system throws me the following error and any ticket is generated: "value for restricted picklist field: power supply"

 

I've tried it several times with different options, but I keep getting the same error. I need to RMA it, Can someone help me? Thanks

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Mohd Dzuld    1
4 hours ago, diegopl2 said:

Hi from Spain,

 

I am trying to request a RMA for my dead PSU Cooler Master v1000, but the system throws me the following error and any ticket is generated: "value for restricted picklist field: power supply"

 

I've tried it several times with different options, but I keep getting the same error. I need to RMA it, Can someone help me? Thanks

Hola ?

Qumu Estas  :) 

By the way can you print screen what kind error you get ?

 

Update : Talked with HQ team , the system will going up as fast as possible . 

 

Sorry for any inconvenience caused.

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diegopl2    0

Hello, this is de error message I get everytime I try to request a RMA

 

 

 

 

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Mohd Dzuld    1

Hi,Thanks for the picture , i will share this picture to HQ team + i will delete your picture due to protect your privacy

 

Sorry for any inconvenience caused

 

Update : talked with HQ team , can you select Fan Failure as the failure reason ?

If yes , you can using this one .

Updated : The system has been fixed , you can try again 

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