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Athanasios K.

PSU scratched paint = possible RMA rejection?

10 posts in this topic

Hello guys,

I was a happy user of a Silent Pro M2 620W PSU for almost 4 years, until a couple days ago it refused to turn on my PC. I decided to RMA it, but I realised that there is a spot with scratched paint at one edge and the sticker has two scratches.

Shipping cost is not insignificant, so I wonder if these scratches are enough to cause the rejection of my RMA when my PSU is received by Cooler Master.

These are the scratches:

https://ibb.co/i50Ri5

https://ibb.co/fTqsO5

Any help appreciated!

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I had thought it wasn't so important to open a ticket for this case, but I will open one.

thank you :-P

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On 4/17/2017 at 6:36 PM, Athanasios K. said:

I had thought it wasn't so important to open a ticket for this case, but I will open one.

thank you :-P

 

Oh man since you PSU still under warranty i think the best way contact CM . they will help you to solve this issue .

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:thumbright: I submitted a ticket and I was assured that there would be no problem to accept the RMA because of these scratches.

I will post  an update when the psu arrive at Cooler Master service center.

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Good . By the way you from ?

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15 hours ago, Athanasios K. said:

I'm from Greece.

 

Ok Nice and hopefully they reply you as fast as possible . just stay tune .

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Update: There were no problems with the rma process. The new PSU was shipped today. :thumbright:

 

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6 hours ago, Athanasios K. said:

Update: There were no problems with the rma process. The new PSU was shipped today. :thumbright:

 

 

Nice , we glad you happy and thanks for choosing CM products as your family in you system :)

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