Jordan Alvarez 2 Posted January 15, 2018 19 hours ago, Mohd Dzuld said: Hi please get our customer services ,they will assist you . Thanks i submited my issue ticket but nobody has contacted me yet :/. I'm still waiting for a solution or at least an answer. 1 Share this post Link to post Share on other sites
Joseph Kline 4 Posted January 15, 2018 3 hours ago, Jordan Alvarez said: i submited my issue ticket but nobody has contacted me yet :/. I'm still waiting for a solution or at least an answer. I just filed one, not very hopeful though. Share this post Link to post Share on other sites
Joseph Kline 4 Posted January 16, 2018 (edited) Dear Joseph, We apologize, but the Hyper 212 LED can only be vertically mounted on AM4 motherboards. CM Support Yeah, that was a lot of help. No more CoolerMaster for me anymore. If they would have just gone about it the right way and make a proper backplate, this wouldnt be an issue. Edited January 16, 2018 by Joseph Kline 2 Share this post Link to post Share on other sites
Jayson Teng 1 Posted January 26, 2018 Hi Guys! I would like to thank CoolerMaster for promptly resolving my issue! I received a reply from them last Jan 9 and the bracket was shipped out last Jan 13. I already received the mounting bracket and already installed it! Thanks CM! Share this post Link to post Share on other sites
Mohd Noh 29 Posted January 26, 2018 52 minutes ago, Jayson Teng said: Hi Guys! I would like to thank CoolerMaster for promptly resolving my issue! I received a reply from them last Jan 9 and the bracket was shipped out last Jan 13. I already received the mounting bracket and already installed it! Thanks CM! Great .. and Cheers 1 Share this post Link to post Share on other sites
Jordan Alvarez 2 Posted January 28, 2018 I'm still waiting for a reply.... can someone from CM help me out? Share this post Link to post Share on other sites
Mohd Noh 29 Posted January 29, 2018 2 hours ago, Jordan Alvarez said: I'm still waiting for a reply.... can someone from CM help me out? Hello can you pm me your ticket number ? i will forward to the related team Share this post Link to post Share on other sites
Jordan Alvarez 2 Posted January 29, 2018 28 minutes ago, Mohd Dzuld said: Hello can you pm me your ticket number ? i will forward to the related team I just did, thank you for the reply. Share this post Link to post Share on other sites
Mohd Noh 29 Posted January 30, 2018 22 hours ago, Jordan Alvarez said: I just did, thank you for the reply. Please patient , our customer services will reply your ticket as fast as possible . 1 Share this post Link to post Share on other sites
Joseph Kline 4 Posted January 31, 2018 That's messed up, support flat out told me that there was no way to make it sit horizontal. This is making me dislike Cooler Master even more now. Share this post Link to post Share on other sites
