Daniel Adams

Hyper 212 LED Turbo not fitting correctly on AM4 board ( Solved )

Recommended Posts

ddv88    0
On 26.01.2018 at 8:52 PM, Jayson Teng said:

Hi Guys! I would like to thank CoolerMaster for promptly resolving my issue! I received a reply from them last Jan 9 and the bracket was shipped out last Jan 13. I already received the mounting bracket and already installed it! Thanks CM!

 

How did you do that? I have same brackets, but can't install it. I tried all of the mounting screws from the package. (Asus ROG Strix B350.)

 

Did you remove a backplate from the motherboard?

fff3cf59012bcb3eaa889577c2acb24379b6bfa9aafad09591dd5019de9d5607.jpg.d805e04a9131b3414c7d64ccba103c44.jpg

Edited by ddv88

Share this post


Link to post
Share on other sites
Mohd Noh    28
On 2/6/2018 at 7:29 AM, Papa Alpha Oscar said:

I just started my own support ticket and included the posted pic for the bracket. I wonder if I'll get the same response.

Hello

Please patient our customer services will reply your ticket as soon as possible .

Share this post


Link to post
Share on other sites
9 hours ago, Mohd Noh said:

Hello

Please patient our customer services will reply your ticket as soon as possible .

I don't think getting a response is the issue, its the problem that some are being allowed to get the bracket, and others like myself are being flat out told that there is no bracket.

  • Upvote 2

Share this post


Link to post
Share on other sites
John    1

Same thing for me but more - I bought an Asrock B350 Fatality mobo to go with my Ryzen 5 1600x CPU. As the 'x' series don't come with coolers, decided to buy a CoolerMaster Evo 212x

 

Firstly, the screws that came with it did not fit in the stock backplate that came with my mobo, and the backplate I was provided with (from CM) did not align with any of the holes around my CPU in the motherboard. Even if the backplate aligned or the screws fit, the "AM4" bracket doesn't even fit. It's too short and the only way to get it to fit would be to just shove it in and (when tightened) damage the mobo.

 

Not happy at all with this false advertisement, last time I buy a thing from Coolermaster. 

 

(Below I have shown the incompatibilities. On the image with the arrows I am showing where the screws are supposed to fit but do not. In that image is the stock backplate that came with the motherboard.)

Snapchat-105415281.jpg

Snapchat-2043382829.jpg

Snapchat-822016446.jpg

Snapchat-2130706952.jpg

  • Upvote 1

Share this post


Link to post
Share on other sites
Jayson Teng    1
On 2/8/2018 at 11:07 PM, ddv88 said:

 

How did you do that? I have same brackets, but can't install it. I tried all of the mounting screws from the package. (Asus ROG Strix B350.)

 

Did you remove a backplate from the motherboard?

fff3cf59012bcb3eaa889577c2acb24379b6bfa9aafad09591dd5019de9d5607.jpg.d805e04a9131b3414c7d64ccba103c44.jpg

 

 No, i did not remove the stock backplate of my tomahawk b350 mobo. i only used the screws and the bracket that they shipped to me and was able to attach the heatsink vertically.

Edited by Jayson Teng
  • Like 1

Share this post


Link to post
Share on other sites
Mohd Noh    28
2 hours ago, ddv88 said:

Ok. Waiting for support answer..

Please patient , they will answer your ticket 

Share this post


Link to post
Share on other sites
ddv88    0

I got default answer. Bla bla ... you can install it with plastic bracket ... bla bla ... here the link to manual ...

But this plastic backplate is not fit to mounting holes.

 

P_20180211_142943_01.thumb.jpg.04bb9c1184dc8c17c76f2e70583bed96.jpg 
 

 

Edited by ddv88

Share this post


Link to post
Share on other sites
On 2/25/2018 at 11:41 AM, ddv88 said:

I got default answer. Bla bla ... you can install it with plastic bracket ... bla bla ... here the link to manual ...

But this plastic backplate is not fit to mounting holes.

 

P_20180211_142943_01.thumb.jpg.04bb9c1184dc8c17c76f2e70583bed96.jpg 
 

 

Their support is pretty disappointing. Between their crappy claim of AM4 "compatibility", and their support randomly picking who they help and who they tell to shove off, I am done with CoolerMaster. 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.