Daniel Adams

Hyper 212 LED Turbo not fitting correctly on AM4 board ( Solved )

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19 hours ago, Mohd Dzuld said:

Hi please get our customer services ,they will assist you .

Thanks

i submited my issue ticket but nobody has contacted me yet :/. I'm still waiting for a solution or at least an answer.

 

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3 hours ago, Jordan Alvarez said:

i submited my issue ticket but nobody has contacted me yet :/. I'm still waiting for a solution or at least an answer.

 

I just filed one, not very hopeful though. 

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Dear Joseph,

We apologize, but the Hyper 212 LED can only be vertically mounted on AM4 motherboards.

CM Support

 

Yeah, that was a lot of help. No more CoolerMaster for me anymore. If they would have just gone about it the right way and make a proper backplate, this wouldnt be an issue. 

Edited by Joseph Kline
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Jayson Teng    1

Hi Guys! I would like to thank CoolerMaster for promptly resolving my issue! I received a reply from them last Jan 9 and the bracket was shipped out last Jan 13. I already received the mounting bracket and already installed it! Thanks CM!

mounting kit.jpg

vertically installed.jpg

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Mohd Noh    28
52 minutes ago, Jayson Teng said:

Hi Guys! I would like to thank CoolerMaster for promptly resolving my issue! I received a reply from them last Jan 9 and the bracket was shipped out last Jan 13. I already received the mounting bracket and already installed it! Thanks CM!

mounting kit.jpg

vertically installed.jpg

Great .. and Cheers :)

 

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Mohd Noh    28
2 hours ago, Jordan Alvarez said:

I'm still waiting for a reply.... can someone from CM help me out?

 

Hello

can you pm me your ticket number ? i will forward to the related team 

 

 

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28 minutes ago, Mohd Dzuld said:

Hello

can you pm me your ticket number ? i will forward to the related team 

 

 

I just did, thank you for the reply.

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Mohd Noh    28
22 hours ago, Jordan Alvarez said:

I just did, thank you for the reply.

Please patient , our customer services will reply your ticket as fast as possible .

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That's messed up, support flat out told me that there was no way to make it sit horizontal. This is making me dislike Cooler Master even more now.

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