RoyK

Masterkeys Pro S (FN function key and several other keys stopped working)

Recommended Posts

RoyK    1

Hello.

 

3 days ago I bought a Masterkeys Pro S.

Very happy with the keyboard it functioned normally.

But since yesterday suddenly some keys stopped working, also the FN key doesn't work anymore.

FYI nothing happend with the keyboard.

(Lighting still works, and only via the software i can change profiles)

So i cannot reset the keyboard, i tried to reinstall the firmware but still no luck.

Does anybody knows about this problem, or can suggest help?

Can I send it back too CM?

 

Greetz

  • Upvote 1

Share this post


Link to post
Share on other sites
knud    128

Have you tried the following?

  • Reset:
    • unlug the keyboard
    • press FN+Right Alt
    • replug the keyboard back in (while keeping FN+Right Alt pressed)
  • Clear onboard memory:
    • keep the keyboard plugged in to the PC
    • Press FN+E for about 3 to 5 seconds

 

Does the same happen when connected to another PC/Laptop? And are you using USB 2.0 or USB 3.0 ports?

  • Upvote 1

Share this post


Link to post
Share on other sites
RoyK    1

I tried the steps you explained.

Used the keyboard with USB 2.0, the weird thing is that everything worked properly the first 3 days, and then suddenly the issue with the not functioning keys appeared.

The steps dont work, the FN key doesnt work at all so im guessing thats why the steps dont work.

I dont know if there is someway to downgrade the firmware of the keyboard, and ofcourse if that would help anyway.

I also tried trough USB 3.0 still the same keys are not functioning, laptop the same.

 

Greetz

Share this post


Link to post
Share on other sites
knud    128

That is too bad to hear :(
I suggest you apply for RMA at the store where you purchased it. 

Share this post


Link to post
Share on other sites
Rix    0

Hi, I have a quite similar issue, only worse. The backlight is not working at all, let alone the Fn key.

I have followed your instruction above, and I have reinstalled the software, but there is nothing work. I cannot change the mode at all, the backlight is not working at all as well.

 

I just bought it a few days ago, and just started using it for a shortwhile.

 

Please let me know.

Share this post


Link to post
Share on other sites

My Ctrl key stopped working after 10 minutes. No backlight when I press it either... Funny how my old PS2 keyboard lasted for years and this that cost 10x more lasted 10,000x shorter.

Edited by Kristoffer Carlsson

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now