CMP5-1070

Cooler Master Pro 5 - GPU Problem

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CMP5-1070    0
Hello.

 

I've been experiencing a problem with the Cooler Master Pro 5 case.

When assembling the PC, the GPU doesn't seem to properly fit in the case, and therefore it doesn't properly fit into the motherboard slot as a consequence. I thought it might have been something about the GPU itself, but I tried two different cards (MSI GTX 670 and Asus Strix 1070) and they both have the exact same "fitting problem".

 

In practice, it seems that the outer side of the card, the one with the metallic part which "hooks" to the case and is then used to screw the card to the case, touches the case too early. This causes the card to not be able to descend all the way into the motherboard on the outer side (the back side of the case).

 

Initially I suspected it might have been a problem with the card, but as I said earlier I tried two different cards and experienced the same failed result. Then I thought it might have been a misplacement of the motherboard, but the motherboard ports on the back of the case are basically perfectly aligned with the opening on the back of the case, so I figured it can't be that the motherboard is "too low" (too close to the side of the case where it lies/it's screwed-on), because if the motherboard was supposed to be higher than that then the ports should be misaligned with the opening in the back too.

 

And then I ran out of ideas, except the possibility that there is either something wrong with the case (for some reason it was manufactured too short in that point), or maybe I missed something in assembling the parts. I'm excluding the possibility that this is the way the card is supposed to go in this case, because for 160€ it would be absurd that the card couldn't properly descend in the motherboard (even though, after testing, this turned out to be enough to use the card. Still, it's not pretty, and it seems very unstable to me, like a cable that is half-plugged into the power socket). I tried google-searching for similar situations to mine, but found no results. Below there are some pictures to show my situation at the moment. If anyone has any ideas, or suggestions, I'd like to hear them.

 





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knud    123

Not sure if you have another case to try (or want to try), but what you can try with the card (I suggest to use the 670 first):

Use a plier to gently bend the "hooks" a little bit - this should help to insert the card into the pci-e slot.

(and sometimes you need to apply a bit of force when installing a graphics card into a new chassis.)

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CMP5-1070    0

My previous case (where the 670 was) had no issues whatsoever with the positioning of the former GPU. The 1070 was just too big, so I had to buy the new case, which has the same "height" issue with both cards.

 

I appreciate your suggestion, but with all due respect I don't think that bending a 500€ card (even just a metallic piece on its surface) to make it fit in a 160€ case is really a solution I would expect for the money spent. I did think of doing it too, but come on...I buy a case expecting it to have enough space to fit a regular card (and I bought this one precisely because I needed more space, in length, to put the new card. Really didn't expect to have height issues).

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knud    123

I've installed several systems already with the MasterCase series - haven't encountered this particular issue.

Of course, there is a first time for everything. I do suggest you apply for RMA/Replacement with the place of purchase. (And I do agree with you, it should not have this kind of issue)

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