Federico Madden

Mouse RMA Taking Too Long

Recommended Posts

It has been 18 days since my RMA'd mouse was received at the CM warehouse, and I still have not received confirmation of my replacement mouse shipping. Even if shipping delays are to blame, this kind of turnaround time is completely unacceptable. Not to mention my mouse took about a week to actually be received at the warehouse once it arrived, according to USPS tracking. In this time I have no mouse, and have been forced to use my phone instead. I contacted a CM official over text chat and received the same regurgitated excuse about shipping delays and whatnot, however, anything that potentially triples the turnaround time for their RMAs should be fixed immediately. In the meantime, I am forced to go through my daily life without a phone, and even if I had not been faced with a lack of communication or the fact that I called their warehouse half an hour before closing time and was prompted to leave a message instead of being directed to a human representative, I would still be reconsidering ever buying Cooler Master products again. Unless Cooler Master can fix these shipping delays and get me my mouse on a timely basis, I do not see a reason to do business with them again.

Share this post

Link to post
Share on other sites
Pclinde    197

Hi Federico,

  • CM (EU) Warehouse?
  • What product did you RMA?

Please PM me, so we can solve this ASAP.




Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.