Cm Octane Mouse Led problem

[Raffaele Damiani 0]

I Had this problem after some months of use, you have solutions? thank you and I'm sorry for the English

http://i66.tinypic.com/2nuofp.jpg

http://i68.tinypic.com/vgrdhz.jpg

[Pclinde 197]

Hi,

 

Is that a multi-color? Haven't seen this before. What about the keyboard?

 

Cheers,

Pim

[Raffaele Damiani 0]

Hi,

 

Is that a multi-color? Haven't seen this before. What about the keyboard?

 

Cheers,

Pim

The keyboard works perfectly, just the mouse has problems

I wanted to ask you this: You can replace the product? The product was purchased the day September 27, 2015 from amazon

[Pclinde 197]

The keyboard works perfectly, just the mouse has problems

I wanted to ask you this: You can replace the product? The product was purchased the day September 27, 2015 from amazon

Hi,

 

Yes we can. But it needs to be replaced as a set. How to OBTAIN RMA: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-product-replacement-RMA/?l=en_US&fs=Search&pn=1

 

Did you unplug the mouse? Try USB 2.0 / USB 3.0 ports, update your USB drivers and motherboard drivers.

 

Cheers,

Pim

[Raffaele Damiani 0]

Hi,

 

Yes we can. But it needs to be replaced as a set. How to OBTAIN RMA: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-product-replacement-RMA/?l=en_US&fs=Search&pn=1

 

Did you unplug the mouse? Try USB 2.0 / USB 3.0 ports, update your USB drivers and motherboard drivers.

 

Cheers,

Pim

I tried it with USB 3.0, but should not be the same, I think it has some internal problem

[iqbalmuttaqien 0]

i have the same problem too. I don't what happen but it comes lately when I change my motherboard.

hopefully there's some fixes to this.

[Mathieu Paquette 0]

exact same problem here... Just started randomly. nothing was changed on my computer, mice colors got out of sync, but not every color, Blue and red are okay.. all the others are mixed up

[Noel Adriano 0]

Same problem. Just randomly happened one day when I open my PC notice that the mice color is not sync. Red are in sync but others either diff color or one light is dimmer. Is there a solution to this?