John Lilburne

Case Replacement Parts - Zero Customer Service

Recommended Posts

I've been attempting to acquire a replacement front IO panel for a HAF X for nearly 6 months now. Told in the past by customer service that it would be "35 days." Enrolled and placed part on wish list. Sixty days later, no response that the part has come in. Calls to USA or Canada achieves long wait time only to be transferred to voice mail. Voice mails are not being returned.

 

It looks like Cooler Master North America has become nothing more than a one man (or woman) operation.

 

Does anyone know of a working method in which this part can be acquired without having to wait until the next stone age?

 

Have a client willing to purchase the tower (and contents) for a pretty penny, if only the USB 2.0 ports were functional.

 

Not looking for "work around" suggestions. Looking for a replacement part.

 

 

Share this post


Link to post
Share on other sites
CM Patrick    34

I've been attempting to acquire a replacement front IO panel for a HAF X for nearly 6 months now. Told in the past by customer service that it would be "35 days." Enrolled and placed part on wish list. Sixty days later, no response that the part has come in. Calls to USA or Canada achieves long wait time only to be transferred to voice mail. Voice mails are not being returned.

 

It looks like Cooler Master North America has become nothing more than a one man (or woman) operation.

 

Does anyone know of a working method in which this part can be acquired without having to wait until the next stone age?

 

Have a client willing to purchase the tower (and contents) for a pretty penny, if only the USB 2.0 ports were functional.

 

Not looking for "work around" suggestions. Looking for a replacement part.

 

Hello John Liburne,

 

I apologize for the delay. We have been out of stock of this item but I will have Ruben our CM Store rep check for you. If we have stock then he will add it to the store so you can purchase.

 

Respectfully,

Patrick

CMUSA Support

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.