Julius Lazo

2 months delay on my PSU replacement

Recommended Posts

It's been almost 3 months since I've sent my old PSU to CM and still waiting for the replacement. Talk about delays and it's taking too long = (

With the holiday season quickly approaching, should we expect extended delays?  I wonder why they aren't addressing this issue seriously.    

Share this post


Link to post
Share on other sites
Julius Lazo    4

They are probably prioritizing sales profit rather than replacing faulty products... There's no other reasons. Delay should be at least a month... not 2 months or 3 or even 4 that's unprofessional. And I was rooting for their costumer support.. I am using a laptop to write in this Forum without me able to use my system properly is a let down for CM...

  • Upvote 1

Share this post


Link to post
Share on other sites
CM Patrick    34

It's been almost 3 months since I've sent my old PSU to CM and still waiting for the replacement. Talk about delays and it's taking too long = (

 

Hello Julius,

I apologize for the delay. The warehouse is currently out of stock of the of the Silent Pro gold 1200w and this model has been discontinued.

Please submit a Support ticket through CM Fanzone so we can work out an alternative replacement.

 

CM Fanzone:

https://account.coolermaster.com/LogOn.aspx

 

Respectfully,

Patrick

CMUSA Support

Share this post


Link to post
Share on other sites
CM Patrick    34

With the holiday season quickly approaching, should we expect extended delays?  I wonder why they aren't addressing this issue seriously.    

 

Hello Tony,

 

I apologize for the delay. The warehouse was out of stock of the GX 650 so we upgraded you to a G650M. I will do my best to have the warehouse ship our your replacement by Friday.

Respectfully,

Patrick

CMUSA Support

  • Upvote 1

Share this post


Link to post
Share on other sites
Julius Lazo    4

I did contacted CM support team, Patrick is his name.. He told me he was contacting warehouse team to hurry the replacement of my PSU last week... and nothing is updated... I have already made a ticket about my case (00075796)

 

"Hello Julius

I keep forwarding your RMA to the warehouse so I will Do my best to have them ship it out as soon as possible"

 

This is the last message I've received with Patrick @ 11/10/15

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.