Robert Miller

Seidon 240M failure & RMA

Recommended Posts

Hello everyone!

 

My Seidon 240M failed within 2 minutes of it's initial power up and it rattled like a machine gun the entire time until it ceased to function at all.

 

I've RMA'd the unit, following all proceedures to the letter for sending it back.

 

How long does the RMA process typically take? UPS tracking shows that the package was delivered over a week ago, but RMA status doesn't even reflect that they've received it. Is that typical?

 

If Cooler Master is monitoring these boards, my RMS # is CUSUS1509049

 

Any information will be greatly appreciated.

 

Thanks!

Share this post


Link to post
Share on other sites
CM Patrick    34

Hello Robert,

 

I apologize but our warehouse has been experiencing delays which is why we have the notice posted on CM Fanzone.

 

The warehouse should have your RMA received by the end of this week.

 

Please let me know if you have any further questions.

 

Respectfully,

Patrick

CMUSA Support

  • Upvote 1

Share this post


Link to post
Share on other sites

Thank you for your quick response, Patrick.

 

Can you give me any idea what a typical RMS turn around time would be for my cooler? With my machine down I cannot move forward on any of my projects and I am strapped for time.

 

Thanks!

Share this post


Link to post
Share on other sites

[Received this at 4:45pm]

 

Dear Robert Miller,

We have received your RMA CUSUS1509049 on 09-17-2015.

Next, the warehouse will be pulling the replacement product and preparing it for shipping.

An email will be sent to you with the tracking number once your replacement product ships out from our warehouse.

Thank you

Share this post


Link to post
Share on other sites
CM Patrick    34

Hello Robert,

 

The warehouse should have your new Seidon shipped out by the end of next week.

 

Please let me know if you have any other questions.

Respectfully,

Patrick

CMUSA Support

  • Upvote 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now