Amedeo Petrocco

Hyper 212 EVO RMA help.

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Hello,

 

       I am trying to get some help with my RMA (RMA# is CUSUS1503050). The fan on my Hyper 212 EVO had all but seized up, it felt like the bearing was filled with peanut butter. I have already started the RMA process and shipped the bad fan back to you all. I received an email on 8/14/15 aknowledging receipt of the fan, and the case status displays "Goods In". I have seen the annoucement stating that the usa warehouse in experiencing shipping delays, but it has dispalyed that for few months now and at this point it is getting ridiculous that I do not have a replacement fan yet. Any CM/ CM USA personell, may I please get some help with this? Thank you in advance.

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That's bad(and slow), usually they would just change it and send it back to you. Repairing the fan won't be an option since it is much more expensive.

Just to call them direct.

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CM Patrick    34

Hello Amedeo,

 

I apologize for the delay with your RMA. I will do my best to get your replacement shipped out this week.

 

 

Please let me know if you have any other questions.

 

Respectfully,

Patrick

CMUSA Support

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That's bad(and slow), usually they would just change it and send it back to you. Repairing the fan won't be an option since it is much more expensive.

Just to call them direct.

 

Thanks for the advice but I had already tried that. This is the result of trying to call them.

1-888-624-5099: Rang once then went to a busy like tone.

   909-673-9880: "This # is no longer in service."

   909-464-8588: odd almost fax tone.

 

On top of that the Live Support is almost always offline.

I even went so far as to try tweeting at @CoolerMasterUSA & @CoolerMaster. 

 

This was all part of the ridiculousness.

Hello Amedeo,

 

I apologize for the delay with your RMA. I will do my best to get your replacement shipped out this week.

 

 

Please let me know if you have any other questions.

 

Respectfully,

Patrick

CMUSA Support

 

Thank you very much Patrick. That would be greatly appreciated!!

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CM Patrick    34

Thanks for the advice but I had already tried that. This is the result of trying to call them.

1-888-624-5099: Rang once then went to a busy like tone.

   909-673-9880: "This # is no longer in service."

   909-464-8588: odd almost fax tone.

 

On top of that the Live Support is almost always offline.

I even went so far as to try tweeting at @CoolerMasterUSA & @CoolerMaster. 

 

This was all part of the ridiculousness.

 

Thank you very much Patrick. That would be greatly appreciated!!

 

 

Hello Amedeo,

 

You're welcome.

 

Our live chat is on Mon-Fri 8:30 - 5:30pm Pacific time. Do you have your profile information filled out on CM Fanzone?

 

Respectfully,

Patrick

CMUSA Support

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Hello Amedeo,

 

You're welcome.

 

Our live chat is on Mon-Fri 8:30 - 5:30pm Pacific time. Do you have your profile information filled out on CM Fanzone?

 

Respectfully,

Patrick

CMUSA Support

 

Patrick,

 

         Yes, I entered all of that information when I registered the cooler. The couple of times that I tried the Live Support, when I found it to be online; I waited approximately 15-20 minutes each time waiting to be connected to a representative, with no approximate wait time remaining indicator, only to disconnect out of frustration.

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