Ronald

Warranty return wait time...

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Ronald    0

Just spoke w/  live chat and he's going to see what options are available for replacement as they are out of stock on many items.

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Ronald    0

CM support has offered me a different product to replace my headset.  I told them no and requested a refund as they are not able to replace the product I sent.  No response.  Be prepared to wait a LONG time if you RMA your CM product.  It's sad that I had to finally contact them after 5 weeks of waiting only to find out I may never see a replacement, refund, or a response to my request that they make good on my purchase...My suggestion is that CM might actually back up what it sells. 

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I submitted a request for a part replacement for a dead xdock over 7 months ago and STILL NO SHIPMENT.

I keep pinging them and get no responses other than "shipping delays"

Tickets 0005700 (12 Jan 2015), 00059662 (10 Feb 2015), 00069288 (12 Jun 2015)

I recommend that you think many times before buying a CoolerMaster product. They do NOT stand behind their statements of Customer Service

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Ronald    0

They finally sent me a v1200 power supply that I sold on craigslist and got my money back...2.5 months later. The guy I sold it to said it was defective due to a loose capacitor.  He soldered it and it seems to work fine.  Sound like they lost 2 potential future customers as I will never buy one of their products again.  End of story. 

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