Kdb

Front usb pannel not working

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My front usb of k380 is not working and burning smell is coming front it. Help please

Hi Kdb,

 

If there is a burning smell then likely the port has already fried and will no longer work. Is this the USB 3.0 port or USB 2.0? If it is USB 2.0, you might want to check if the USB header is plugged into the 1394 (firewire) pins on the motherboard as that is the most common issue that occurs and causes either the port or the motherboard to fry due to the firewire voltage output to be much higher than the USB 5V output.

 

I recommend contacting our support team through our ticket system:

https://account.coolermaster.com/LogOn.aspx

 

Thanks!

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Kdb    0

Thanks . Its usb 2 . i bought it yesterday . the person who was installing connected it in wrong port which is above power reset . And not error message is coming and pc turns of in 15 seconds

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Thanks . Its usb 2 . i bought it yesterday . the person who was installing connected it in wrong port which is above power reset . And not error message is coming and pc turns of in 15 seconds

 

So I assume it was installed by a computer technician from at a computer shop? If so, I believe you can have the store provide you with a new case and motherboard since it isn't your fault.

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Kdb    0

They are saying cooler master service center will change it . Is burnt i/o pannel included in warrenty

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They are saying cooler master service center will change it . Is burnt i/o pannel included in warrenty

 

Sorry unfortunately any damage from any type electrical damage such as short-circuiting in your case is considered physical damage and not covered under the warranty policy. I was hoping you meant that the computer was installed by the computer shop then you can have them provide you with the replacements. 

 

You can purchase the I/O replacement from our CM Stores, the K380 case is only sold in select Asia and European countries so the part is only available on our Europe CM Store and they do offer international shipping.

 

Please see link below:

http://www.cmstore.eu/case/k-series/k380-i-o-panel/

 

You can also email them at shop@coolermaster.eu to get a shipping quote to your address.

 

Hope this helps.

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