johan jacobsson

Novatouch stops working randomly

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Since switching to the Novatouch the keyboard randomly "dies" and becomes completely unresponsive. The only solution I've found to get it working again is to disconnect and reconnect the USB cable.

It seems to me to happen most frequently when playing games (World of tanks) but it has has happened to my wife too and she doesn't play games on the PC. Think it happened when she was skyping. Or it could be that i spend most of my time on the computer playing games so it's most likely to happen then...

 

I've updated my motherboard BIOS to the latest version, I've tried disabling USB legacy support, I've tried connecting the keyboard to different USB  (2.0) ports but I still get the problem.

 

My old keyboard was connected using PS/2 (USB>PS/2 converter for nkro) so I can't say if the problem is USB related or if there is something wrong with the Novatouch keyboard. I'll switch back to my old keyboard tonight and connect it with USB and see if it works to isolate if it's the Novatouch or if it's related to the USB in my computer.

 

 

Has anyone else experienced anything like this or have any suggestions to what might be the cause of the problem?

 

My motherboard is a Asus maximus IV gene-z and i'm running Windows 8.1. 

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Pclinde    197

Hi Johan,

 

Haven't read about this before (NovaTouch being unresponsive). I forwarded this, I will come back to you soon. 

 

I have a NovaTouch since June (Beta) and had no problems so far. 

 

Maybe you can connect another Micro-USB cable? To make sure that the cable isn't causing the problem.

 

Cheers, Pim

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knud    128

Can you try the NovaTouch on another pc or laptop? Does the same problem occur?

Other USB devices keep working after the NT stops working?

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Thanks for the replies.

 

Yesterday I tried using another USB cable and at the same time connected it to a USB 3.0 port but that didn't help.

My mouse and other devices are connected with USB and they work fine even when the keyboard has topped working. 

 

I don't have access to any other computer except for the one at work. I'm afraid though that my colleagues would object to that since the keyboard is far from silent. Also, company policy forbids connecting anything but what is provided by them... =/

 

Somehow I cant get past the suspicion that the problem is related to my computer and/or the game (world of tanks). It only seems to happen when i play that game..

I'll connect my old keyboard (SteelSeries 6Gv2) using USB tonight to try to pinpoint the cause of the problem. If i get the same problem with that one as well I'll know for sure its the computer and not the Novatouch that's the cause of the problem.

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Pclinde    197

Thanks for the replies.

 

Yesterday I tried using another USB cable and at the same time connected it to a USB 3.0 port but that didn't help.

My mouse and other devices are connected with USB and they work fine even when the keyboard has topped working. 

 

I don't have access to any other computer except for the one at work. I'm afraid though that my colleagues would object to that since the keyboard is far from silent. Also, company policy forbids connecting anything but what is provided by them... =/

 

Somehow I cant get past the suspicion that the problem is related to my computer and/or the game (world of tanks). It only seems to happen when i play that game..

I'll connect my old keyboard (SteelSeries 6Gv2) using USB tonight to try to pinpoint the cause of the problem. If i get the same problem with that one as well I'll know for sure its the computer and not the Novatouch that's the cause of the problem.

Hi, 

 

Thanks for the useful feedback. Maybe reinstall WOT?

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Got another "symptom" on Saturday. Started the computer in the morning and the Novatouch was unresponsive from the start. Previously it had always worked for a while before dying but not this time. Though it could be that the motherboard hadn't initialized all devices at boot so I turned it off and than started the computer again. The keyboard was still dead. While the computer was started i unplugged the USB cable from the keyboard then plugged it in and bingo, it worked again.

 

After that i used my old keyboard (connected with usb) throughout the weekend and it worked fine. Didn't once have it die on me like the Novatouch does.

 

I'll give the Novatouch another go tonight, use it for a few hours and see what happens. If i get the problems tonight as well I'll have to go back to the store to have it replaced. Really hope that helps since i found out this weekend that going back to Cherry MX switches isn't an option. Once you go topre you never go back. =>

 

I guess I'm unlucky enough to have gotten a keyboard made early Monday morning. =)

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Pclinde    197

Reconnected the Novatouch and within one hour it had died on me twice.

Off to the store tomorrow to have it replaced. =/

Serious? Twice? Wow. No problems with other USB devices?

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The only other USB device i have connected and use is the mouse and it works. I have a webcam as well but i dont use it that often.

Even when the keyboard doesn't work the mouse still works so it's not like the USB ports are all dead, only the keyboard.

 

I'm trying to figure out what the reason could be, something I do or something that happens in the computer when the keyboard dies it's very random.The first time it died today was when i was plaing WoT, second time I was browsing the web looking at youtube vids. And as i wrote earlier, last week it was dead when i started the computer but started working again when i unplugged/plugged it. That fix works everytime.

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Pclinde    197

The only other USB device i have connected and use is the mouse and it works. I have a webcam as well but i dont use it that often.

Even when the keyboard doesn't work the mouse still works so it's not like the USB ports are all dead, only the keyboard.

 

I'm trying to figure out what the reason could be, something I do or something that happens in the computer when the keyboard dies it's very random.The first time it died today was when i was plaing WoT, second time I was browsing the web looking at youtube vids. And as i wrote earlier, last week it was dead when i started the computer but started working again when i unplugged/plugged it. That fix works everytime.

Hmmm... Strange. Hopefully the 3rd NovaTouch TKL won't die. Haven't seen this kind of reports about the NovaTouch TKL. Keep us posted! :)

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