Rex Sison

CM Storm TRIGGER bugs... firmware update

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Rex Sison    0

May I ask if Cooler Master is working on a firmware update for their TRIGGER keyboard? I find it disappointing to see that other keyboards were given firmware updates like the TRIGGER-Z or some of the Quickfire series, but us TRIGGER users did not get any... Our boards have an issue wherein it would just bug out and you could not type on it(the keys get jumbled, for example backspace becomes 6) and for me whilst searching for a solution, I have found alot of other users having the exact same problem. 

 

http://www.overclock.net/t/1305299/issue-with-cm-storm-trigger-others-have-this

 

 

This video has the exact same problem that my keyboard has:

 

Should I wait for a patch of a firmware update? I hope someone would answer. Thanks.

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May I ask if Cooler Master is working on a firmware update for their TRIGGER keyboard? I find it disappointing to see that other keyboards were given firmware updates like the TRIGGER-Z or some of the Quickfire series, but us TRIGGER users did not get any... Our boards have an issue wherein it would just bug out and you could not type on it(the keys get jumbled, for example backspace becomes 6) and for me whilst searching for a solution, I have found alot of other users having the exact same problem. 

 

http://www.overclock.net/t/1305299/issue-with-cm-storm-trigger-others-have-this

 

 

This video has the exact same problem that my keyboard has:

 

Should I wait for a patch of a firmware update? I hope someone would answer. Thanks.

 

Hi Rex,

 

Thanks for bringing up this issue, personally I've seen the issue where the firmware on the board got corrupted somehow and the keyboard is only able to type when the application is open. 

 

We did actually create a firmware update/reset software to fix this issue, it is still in its beta stage so we aren't able to release it to the public yet. If you are having issues please do contact us through the ticket system and ask for the beta tool and we will send it to you on a trial basis to fix the issue.

 

This issue doesn't happen to everyone so it is not a known permanent issue but we are looking into what is causing the firmware to get corrupted and hopefully once we have targeted the issue we will implement a fix on our next software update.

 

Thanks!

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Rex Sison    0

Thank you good sir! I for one am very happy that you guys are working on it! I will try asking for it and would love to give you guys an update. I am glad that you guys have such wonderful support. Your reply made my day. Thanks again!

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Thank you good sir! I for one am very happy that you guys are working on it! I will try asking for it and would love to give you guys an update. I am glad that you guys have such wonderful support. Your reply made my day. Thanks again!

 

Thank you for your kind words, and you're very welcome! :)

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Rex Sison    0

Aaaandddddd it worked! Words cannot express how much I am thankful for that update tool! I hope it gets released soon so that other users who have the same problem will get theirs fixed as well! The Trigger is such a wonderful, well built keyboard! Thanks alot for fixing up the bugs! I am sooooo happpy!!!

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Aaaandddddd it worked! Words cannot express how much I am thankful for that update tool! I hope it gets released soon so that other users who have the same problem will get theirs fixed as well! The Trigger is such a wonderful, well built keyboard! Thanks alot for fixing up the bugs! I am sooooo happpy!!!

 

Hi Rex,

 

Very happy to hear that the tool worked for you, I believe we will have a finalized version of this tool completed soon. :)

 

Cheers.

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Jack Lin    0

Man I wished the support had told me about this instead of having me sending in my keyboard for RMA...  I've been without my keyboard for more than 3 weeks and still waiting....

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Man I wished the support had told me about this instead of having me sending in my keyboard for RMA...  I've been without my keyboard for more than 3 weeks and still waiting....

 

Hi Jack,

 

This tool may not fix all problems on the Trigger but of course we won't know if it will work on your keyboard until you tried. Where are you located and can you please provide me with your ticket # so I can check to see why the replacement is taking so long.

 

Thanks!

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Jack Lin    0

Hi Inferno Storm,

 

My RMA # is CUSUS1412181.

I am located in Placentia, CA, which is like 20 mins away from you guys in Chino.

 

Any updates of the RMA would be great!

 

Thanks,

Jack

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Hi Inferno Storm,

 

My RMA # is CUSUS1412181.

I am located in Placentia, CA, which is like 20 mins away from you guys in Chino.

 

Any updates of the RMA would be great!

 

Thanks,

Jack

 

Hi Jack,

 

Not a problem, I will check on this with our US guys and will try to get this back to you as soon as possible.

 

We are sorry about the delay, and thanks for your patience.

 

Cheers :)

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