Felipe

Rapid-i - Problem with firmware v1.20

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Felipe    0
Unfortunately some LEDs died my Rapid-i.

 

Exactly 3 months of purchase.

I live in Brazil and also here in an online store recognized by Cooler Master (PlayerID).

I wonder how I should proceed to the Warranty / RMA?

I contact the store where efetuei purchase, or directly the RMA Cooler Master in Brazil?

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knud    129

I'm not familiar with the consumer law in Brasil, but I'd advise you to contact the store to set up a RMA for this product.

If that fails for whatever reason, please contact CM (brazil) directly.

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Unfortunately some LEDs died my Rapid-i.
 
Exactly 3 months of purchase.
I live in Brazil and also here in an online store recognized by Cooler Master (PlayerID).
I wonder how I should proceed to the Warranty / RMA?
I contact the store where efetuei purchase, or directly the RMA Cooler Master in Brazil?

 

 

Hi Felipe,

 

If you are located in Brazil please contact our Brazil team through the contact form in the link below:

http://coolermaster.com.br/contato.php

 

It would be best to check with the retailer first as that is normally the faster way to get the replacement, so best to call them first and if they aren't able to help then you should contact our Brazil team and they will further assist you.

 

Thanks!

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Felipe    0

Hi Felipe,

 

If you are located in Brazil please contact our Brazil team through the contact form in the link below:

http://coolermaster.com.br/contato.php

 

It would be best to check with the retailer first as that is normally the faster way to get the replacement, so best to call them first and if they aren't able to help then you should contact our Brazil team and they will further assist you.

 

Thanks!

Thank U.
 
A representative CM Storm Brazil already contacted me.

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Pclinde    197

 

Thank U.
 
A representative CM Storm Brazil already contacted me.

 

Awesome. :)  :D

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