Problem with Driver

[chicha 0]

Hi,

 

i download the Alcor Driver at your Homepage. Extract it on my harddisk, start the Programm, then the info need Firmware update, press Ok for Update and so on.... a picture is coming with No Mouse and the CM Logo, nothing works nothing doing...

 

The Programm called Alcor_fw_v2.2.1 but when i start this programm below is the MizarFWUpDateForm.. that is a other mouse.

 

Need fast Help, also cause iam very angry, cause i must register here to get any information. iam no interested to regestry extra for a support thats a joke.

 

 

[Pclinde 197]

Hello,

 

The CM Fan Zone is the same log-in for the forums. 

 

Are you sure that you're downloading this driver: http://gaming.coolermaster.com/en/support/downloads/415/Global 

[chicha 0]

Yes, i had download all Alcor drivers and try to install all of them, but all drivers dont worked.

[chicha 0]

is there anybody!!.. where is the HelpService!!

 

Also other Problem, i must always log in 2 times..then my login is fixed..The first login never worked..what fail..

[Pclinde 197]

is there anybody!!.. where is the HelpService!!

 

Also other Problem, i must always log in 2 times..then my login is fixed..The first login never worked..what fail..

Hi,

 

I reported the log-in issue I have also experienced the same issue. Have you tried updating it on another PC or Laptop? I have tested all the FirmWares before, and they are working properly for me. (I have 3 Alcors).

 

Cheers, Pim

[chicha 0]

No, i dont have more then 1 pc.. (for what?)..

 

I think its the wrong programm, also the exe i try here above. That is the same i download and try.. and when i start it the same text "MizarFWUpDateForm"

 

It must be called "AlcorFWUpDateForm"

[Pclinde 197]

All downloads (tested on 2 computers) have the same results for me.

 

 

 

[chicha 0]

nice that work on your pc..but dont work at all pcs. I try to clip here some pictures, but iam not allowed.. but how i can show you this.. next big fail.. this programm dont work.. i have exactly do the same like you... download it, extract it.. start the Alcor.exe.. press OK. A picture is appear with !Please Update the Firmware, Press OK to update the firmware now. Firmware update will take few minutes. Please do not shut down your PC during the update.!

 

So i press OK.. then promplty a pop up window in green typeface NO MOUSE.. i wait over 10 minutes.. nothing happens...

 

what else can I say, I say all and to download and unzip a program and install, you can not go wrong. I get no help here. Only the info which i tried 20 times before I've get your Info.

[Pclinde 197]

nice that work on your pc..but dont work at all pcs. I try to clip here some pictures, but iam not allowed.. but how i can show you this.. next big fail.. this programm dont work.. i have exactly do the same like you... download it, extract it.. start the Alcor.exe.. press OK. A picture is appear with !Please Update the Firmware, Press OK to update the firmware now. Firmware update will take few minutes. Please do not shut down your PC during the update.!

 

So i press OK.. then promplty a pop up window in green typeface NO MOUSE.. i wait over 10 minutes.. nothing happens...

 

what else can I say, I say all and to download and unzip a program and install, you can not go wrong. I get no help here. Only the info which i tried 20 times before I've get your Info.

It should work for all PC's, and I am trying to help you. Or else I wouldn't answer you at all, right? 

 

First: share me some additional information. You're telling me that in a particular window "MizarFWUpDateForm" is visible. Can you share a screenshot? You can upload the screenshot at www.tinypic.com, upload it and share the specific link for forums.

• Have you tried multiple USB ports?
• Do you have the latest BIOS for your motherboard and USB Firmware? 
• What happens if you connect the Alcor, is it recognized by Windows?

[chicha 0]

Hi,

 

yes thats right you help me. But these Problems with 1 Mouse isnt normal and my opinion this service is very weak. (by signing up to the understanding) Earlier you got a CD with the software you never get problems.

 

First you see the Alcor.exe

http://i60.tinypic.com/2livuyu.jpg

 

 

2nd Picture you see what happens when i doubleclick at the Programm and down on the picture you see MizarFW

http://i57.tinypic.com/2eakxf4.jpg

 

 

3rd Picture you see what happens, when i press OK. Promptly the NO Mouse Pop up is coming. Also wheni wait 10 Minutes nothing happens

http://i57.tinypic.com/ftg2f4.jpg

 

Quesiton-Answer

1 yes my Software from Motherboard is the latest.

2 What happend when i connect the Alcor mouse? My pc recognize the Mouse as Alcor

3 Yes i try other USB-Ports