CM Silent Pro M700 - Problem with RMA Request

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Ed_7    0



I need to RMA my PSU, specifically the Silent Pro M700, and I'm having problems with the request. I already created a support ticket, and received a response telling me to follow this guide http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-product-replacement-RMA/?l=en_US&fs=Search&pn=1


I got stuck in step 6 because there is no "RMA Request" button under my product. It is under warranty until 2018, so I don't know what could be the problem. I tried with Chrome and Firefox.




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CM Patrick    34

Hello EdoAlf,


Did you fill out your profile information? Can you send me your ticket number?


Thank you



CMUSA Support

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Ed_7    0

Hello Patrick,


My ticket number is 00050791. I'm receiving support from Felinni M (super nice and fast to answer by the way). A couple of minutes ago he said to me that the case + screenshot was sent to IT for reviewing. 


I filled my profile information earlier, but only the *required fields. I just filled it completely but the button is still missing.


Very thankful for any input you can provide Patrick

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