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Found 4 results

  1. Greetings. I’m not sure if I’m posting this in the right forum, but here goes; it is a part replacement issue, as mentioned in the title. Long story short, here’s what up : I sent to CM support on 2018-02-07 a replacement request because one of my Trooper’s (original 200mm fan) fan blade came loose and flew out of the computer. Whole computer shakes as a result with this broken fan, so unusable. Still no update from them as of now. Read further. I was already in other (multiple) parts replacement process at the time; I feel like I got very unlucky on the Quality Control.They sent me a top panel, an X-Tray logic board, a fan controller; all of that in a month and half. Plus a 200mm fan if they allow it. Anyway, I really appreciate the fact that CM USA honored all the way their 2 years warranty, They always notified me when there was an update and always used federal tranport so everything always shipped in less than 5 business days every single time. (for reference, I live in Quebec, CAN. USPS and Canada Post worked together really well) But, with everything that happened in such a short amount of time, I can’t help but feel like this wonderful computer case won’t last very long after the warranty ends. As I mentioned earlier, I feel like my Trooper had a very bad QC. Has anyone of you fellow Stryker and Trooper owners felt like they also ran into QC issues ? Thank you, Karl
  2. Pump Malfunction?

    Recently while using my PC under load the temperatures of my CPU would go above 90 degrees Celsius. Upon restarting my PC it would give me a "CPU FAN ERROR". When I checked my bios, it showed that my CPU fan was at 0rpm. Then instead of plugging the pump into CPU_FAN I plugged it into CPU_OPT and now that one shows 0 rpm instead. When I physically checked the 2 fans attached to the radiator, they were still spinning. This led me to believe that the pump has failed but I am not sure if this is how to properly check if the pump has failed or not and would like further clarification. Also I would like to know how I can go about replacing it using my warranty if it is indeed a pump fail, thanks
  3. Warranty void ?

    Hi Peeps, recently i had purchased a cooler master V series semi modular 750w power supply, i would love to do sleeving on those cables to match my build color but its a semi modular power supply. my question is if i wanna custom the cables would my warranty be automatically void ? hope to hear from you guys soon thank you.
  4. Validate my warranty in Mexico

    I have a CM Silent Pro M 700w and I have doubts as making my warranty valid in Mexico and can not find a page in Spanish where you can make the processed my warranty power source.