Search the Community

Showing results for tags 'support'.



More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


Forums

  • Announcements and Giveaways
    • Announcements
    • Giveaways
    • CES & Computex
  • PC Building Guide
    • Reviews and Unboxing
    • Build Advice
    • Build Worklogs
  • Hardware
    • Cooling
    • Cases
    • Power Supplies
    • Peripherals
  • General Discussion
    • General Hardware
    • Overclocking
    • Game Zone
    • Product Suggestions
  • Modding
    • Mod Lounge
    • Mod Worklogs
    • Mod Contests

Calendars

  • Community Calendar

Found 14 results

  1. MasterBox 5rgb lite help

    i have a masterbox 5 rgb lite and i want to know since it has 3 rgb fans what type of motherboard will i need to use the rgb without a controller i was thinking about getting the GA-AB350N-Gaming WIFI but where do i plug the rgb fans i plug them into the RGB (RGBW) LED strip extension cable header or the CPU cooler LED strip/RGB LED strip extension cable header i want to be able to control the rgb through the program on the pc its my first time building my pc and dont want to waste money on a mobo
  2. i bought masterkeys pro s 3 months ago. It was working fine for 2 months but in last 3-4 weeks first my *e* key stopped working but not completely. Atm my e-y-w and caps lock keys sometimes dont work or i have to press really hard to make it work. Anyone having these kind of issues? Do i have to return it or is it just an programmatical issue?
  3. Hello, My RMA has been updated as "action done" for a few days with no notification on shipping. What does Action Done mean? How much longer will I need to wait? Eric
  4. Hardware Issue

    I have got Elite 311 Cabinet. Will it support a Xenon 16 core processor and 64 GB RAM? Can I also install a heat sink or a water cooler in it?
  5. Hyper 212 Evo Backplate not fitting

    Hey guys, the Hyper 212 Evo backplate did not fit my Gigabyte Gaming 3 AB350 motherboard so I installed the standoffs to the original backplate and the rest of installation went smooth. Is there anyway this could damage my system? Thanks
  6. Where do I get support? I did a question around a month ago and it never answered. I requires know were I carry my power supply for warranty in my country Costa Rica or if here only has authorized service provider? or if did not account with please tell.
  7. So I opened a ticket on my Cooler Master CM Storm Trooper case, explained one of my fan wire's did not work for the giant top fan, stand-off's came so loose I had to bolt them in. My evo 212 came with a chip in the heatsink that 1) Either killed a Cooler Master Jetflo and a Sickleflow. 2) The sickleflow came DOA, Jetflo died within a few month's. My top fan is dying (from being connected to the spare fan port that uses the front panel, which at top speed shut's it off completely. I replaced the heatsink of course for the measly amount, left the stock fan on it, but the (at the time) $200 case is another story entirely, especially after all the failure's. I take partial blame for not being able to read an upside down reverse serial number and getting it wrong. But no response to tell me that, no response at all past the first. I'm not so mad about the hardware as I am at being completely ignored by a company who has come extremely close to destorying my $1700 (give or take a couple bucks) build when so much has went wrong. I felt the need to share before I go put in another ticket nearly a month later and see if I can't get some support. If I do maybe i'll feel the need to come back and explain what went wrong. I'm more insulted than injured by the soon to be cost, I got the same ignorance on Amazon over the fan's (of course it IS Amazon, not the place for PC part's) I'd love to add media, but I havn't bothered to clean off the OLD heatsink yet...though I will if they ask. Cleaning the new one and my I-7 was enough for me for awhile.
  8. Hey guys, there has been a problem with my masterkeys pro s keyboard. I have a faulty mechanical blue switch for my "W" key that does not make clicking sound like its supposed to. I'm trying to get a rma but there is no RMA button under my product although I have registered my product and uploaded the receipt. My product is still under warranty. Please help!
  9. Hey folks! I recently bought a 212 EVO, just got here today. SUPER excited, right? Right. So I slap on the thermal paste, and go to get this thing assembled. And thats where my adventure ended and it went back in the box. Because THE STANDOFFS WOULDNT FIT. Was quite upset. I thought I was just incompetent for a while, and maybe I just couldnt get them to screw into the motherboard. Turns out, the threads on the standoffs, are a different thread than the original CPU cooler screws that the computer came with. So what I need to know now is, does Cooler Master have different thread standoffs? Can I get different ones from somewhere? Or is the situation FUBAR and I need to send it back? (which would be unfortunate, I dont think I can afford shipping to Taiwan) Problem solved. I was just a big dummy. This thread needs to be deleted.
  10. Support VGA

    Hi I wanted to ask you a few questions I had about a product. The first, about the time it would take sent, I live in Spain and choose free shipping. The second, on the weight they could bear, and its compatibility with Zotac 1070 Apm Extreme, its serious weight of about 1.5 / 2kg and measures 32.3 x 14.7 x 6.4 cm. Third, if interfere much with the airflow, my tower is a fractal R5. And the last, whether he could use the other platform to hold the Noctua DH-15s, since now I have not thought of doing SLI, or would fall short. http://www.cmstore.eu/case/accessories/cooler-master-universal-vga-holder-for-all-size-tower-chassis/ Regards, and thank you very much
  11. Hi all, new here, Had my CM Storm Sirus headset since Sept 2012 and its worked fine. then all of a sudden the other day the right headphone wasnt working. I moved it a bit and it worked again. Well today its given up and it isnt working whatsoever. Wondering if anyone has an ideas what might have caused it or what could fix it. many thanks, Graham
  12. Hey there, I've contacted the support team and got no response on multiple forms of communication. Can someone please get in touch with me on how to get more parts for the Cooler Master HAF-X case. I am working on reconstructing and reviving the PC I made in high school. I need some hard drive bays for the top 5.25" inserts (possibly called hot swap bays). I'm also wondering if there is a way to remove or replace the internal hard drive rack. Some of the sliders broke and I would need some new ones. The bottom piece where the wheels are also broke off. It's an aesthetic piece, but necessary in completion of the build. Is there anyway to buy or get these parts replaced? I am in dire need of some support from the CM team. Your phones go to messaging at all hours, everyday, and the support ticket has been sitting there for days. I can provide the proof of purchase and product number if needed. Please help me! Jon
  13. Register just to see manuals??

    Just FYI, I'll be posting everywhere I can that you force customers to register just to search for a manual online.
  14. I need Spares

    I have had my CM Storm Trigger (red) for ages and i love it so much, the micro USB port for the power has warn away so i cant use the keyboard. I have been spending 3 hours looking online for a replacement Chip that connects to the inside of my keyboard i wish to buy it as it is a shame to throw £89.99 worth of kit away just because a port faded away. Does anyone know why i cant find an email adress for Coolermaster? Im looking to buy the chip so i can slot it back in and keep playing. Please somone help i really hate using this microsoft basic keyboard? Info on the Chip (it detatches off btw, once keyboard is open) TRIGGER DB_HUB_V3.0_20110810