Search the Community
Showing results for tags 'service'.
Found 3 results
Hello All, I am facing support issue from this "Kainzen Infoserve" for my cpu cooler, i want to escalate them to higher official of Cooler master Asia region. Could you share the contact email details? Issue: I have bought CM cpu cooler a year ago and after 6 month usage it was not low down the cpu temperature, for this reason i have approached this cooler master service center and they have sent my devices to another location for service. 15 days later i received my product but still getting the same issue. if i approach them again they are telling to buy another product and returned this to dealer, how the dealer will accept the return after one year?. They are not ready to give replacement, i am really frustrated with their services.
So I opened a ticket on my Cooler Master CM Storm Trooper case, explained one of my fan wire's did not work for the giant top fan, stand-off's came so loose I had to bolt them in. My evo 212 came with a chip in the heatsink that 1) Either killed a Cooler Master Jetflo and a Sickleflow. 2) The sickleflow came DOA, Jetflo died within a few month's. My top fan is dying (from being connected to the spare fan port that uses the front panel, which at top speed shut's it off completely. I replaced the heatsink of course for the measly amount, left the stock fan on it, but the (at the time) $200 case is another story entirely, especially after all the failure's. I take partial blame for not being able to read an upside down reverse serial number and getting it wrong. But no response to tell me that, no response at all past the first. I'm not so mad about the hardware as I am at being completely ignored by a company who has come extremely close to destorying my $1700 (give or take a couple bucks) build when so much has went wrong. I felt the need to share before I go put in another ticket nearly a month later and see if I can't get some support. If I do maybe i'll feel the need to come back and explain what went wrong. I'm more insulted than injured by the soon to be cost, I got the same ignorance on Amazon over the fan's (of course it IS Amazon, not the place for PC part's) I'd love to add media, but I havn't bothered to clean off the OLD heatsink yet...though I will if they ask. Cleaning the new one and my I-7 was enough for me for awhile.
Hi there, Many people experiencing expeirencing same problem on their mouse from Masterkeys Lite L combo set so i decided to make main thread about this trouble. So, the static mode with option to change colours not working after some time after purchase. The light stay at cyan colour (for me) and nothing happens when clicking DPI button + back button on the side. This command (dpi button + back button) isnt totally broken because im able to change effect speed ONLY in color cycle mode - in other modes like static, static breathing nothing happens too. Tried every button combo and nothing change color in static mode. It's really annoying because mouse static light mode stuck on one colour (last user setting). It's looks like internal memory bug or something related to mouse firmware. I think best way to solve this will be make a software where we can change light via pc. Cooler Master please fix it but remember - return is not an option for some people becasue they got this mouse in set with keyboard and returns/warranty servicing must took whole set with keyboard... If someone know how to fix it please reply in this topic - let's fix that worldwide problem ! Kudos for any tips/infos/solution/answers