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Found 11 results

  1. Devastator 2 RMA.....No update

    Been awaiting my RMA updates, checking the status, etc and nothing but "Goods Received" What gives?
  2. Hello I have bought a G550M power supply about 1.5 years ago. I have a small pc on the desk and I could hardly hear the fan of the power supply. I have bought this power supply because according to tests (e.g. https://www.technic3d.com/review/netzteile/1621-cooler-master-g550m-netzteil-im-test/1.htm) this was very silent for the price. About 4 Months ago this power supply stopped working. I did get a replacement but it was much much louder. It made a sound as if there was something wrong with the ball bearings. I wrote an email to brack.ch and they said I should send it back. After this I did get new power supply. But this time the fan made another noise (as if the plastic of the fan scratches on the case). This time I called the company and the technician said that there were freqent problems with these power supplies. I could send it back again. I got a third replacement which after only about 1-2 days use made the same sound as the first replacement. It was actually worse so that I sent the new replacement back. My question is: Does it make sense to send it back again or are the current series of this product louder? Do they have different fans? I have already paid the postage three times and this did cost me already about 25% of the purchase price. I might just look for another power supply but then this would have been the last one from Cooler Master. I have attached two videos of the different noises the second and third replacements make. Reparatur Netzteil.zip
  3. Hey guys, there has been a problem with my masterkeys pro s keyboard. I have a faulty mechanical blue switch for my "W" key that does not make clicking sound like its supposed to. I'm trying to get a rma but there is no RMA button under my product although I have registered my product and uploaded the receipt. My product is still under warranty. Please help!
  4. Hello guys, I was a happy user of a Silent Pro M2 620W PSU for almost 4 years, until a couple days ago it refused to turn on my PC. I decided to RMA it, but I realised that there is a spot with scratched paint at one edge and the sticker has two scratches. Shipping cost is not insignificant, so I wonder if these scratches are enough to cause the rejection of my RMA when my PSU is received by Cooler Master. These are the scratches: https://ibb.co/i50Ri5 https://ibb.co/fTqsO5 Any help appreciated!
  5. Typical RMA Processing Time?

    Hi CoolerMaster, I sent my 850W PSU in for an RMA and I see that you guys received it on January 9th. I'm not angry but it's been close to 3 weeks now without the power supply and I'm really hoping for some sort of an update. If you can do anything to help with this please let me know. I can provide tracking as well. RMA: CUSUS1701022 Regards
  6. Halfway through October I came home to a Computer that would not boot, this normally would not have been an issue and I could have just replaced the PSU. But I'm a college student who recently suffered a financial crisis and can barely afford gas anymore. Now I immedietly mailed it out to CM's RMA department and they emailed me on Nov. 4th saying they recieved it. They also said it would be at most 7-10 buisness days before my replacement was shipped out. Well, Here I am on Nov. 19th and its been 11 buisness days. Not only that but I just got an email saying that my replacement "should" be shipped out sometime next week(That would be at max 17 buisness days!!). This support is unnacceptable. If I do not get my Replacement soon I will have to get a payday loan just to buy a replacement. And I can promise you Cooler Master. I will make sure that everyone who comes to me for advice when building their PC's gets a mouthfull on why you should never buy Cooler Master. I'm also off to issue my complaint with the BBB. You can also be certain that if i don't get my replacement soon ill be heading directly to my local "small claims court" to file a law suit. I am VERY displeased. EDIT: I have just filed my BBB complaint. It seems funny to me that you guys have an F rating with them. I expect someone to contact me and offer a resolution quickly. If not i'll be following up on my second promise by heading to my local small claims court.
  7. RMA for Silent Pro GOLD 1000W

    Hello, I returned my product Silent Pro GOLD 1000W on December 21st. The RMA was accepted December 19th and somehow it sat at the warehouse for about 3 days while shipping said it had arrived earlier it was 'accepted' on the 31st. I have missed a lot of days of working because of this delay. I've done some research about the process of this RMA and so far for the past 2 years it seems cooler master has had warehouse delays. Is there a way to get a hold of someone quicker for this process I have a $3000 computer paperweight right now, and had I known it would take this long I'd buy a new one from a nearby electronics store. Please help, thanks. -Cameron Edit: Here's my RMA No. CUSUS1512178
  8. Unable to RMA my PSU - Follow Up

    Hello, This post is a follow up to the topic http://community.coolermaster.com/index.php/topic/12271-unable-to-rma-my-psu-desperate-dont-buy-cm-if-outside-usa/ which is now locked. I wanted to confirm to the CM Moderator "Inferno Storm" that In fact I have a valid US Adress for returning the replacement to. I don't have plans for traveling the US anytime soon, so I would like to be contacted by the US team via email to proceeed with the RMA request directly, instead of waiting for the IT team to solve the portal problems. On a sidenote, I logged in to my CM fanzone account, and tried to check my support tickets to see If there was any progress on that front, and I receive the following error message (Screenshot Attached): An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full 204.14.234.101:4432 So, at this point I'ts completely damaged and I cant follow up with Fellini. Awaiting for response, Eduardo
  9. Hello First of all sorry for my bad english. I think my PSU Silent Pro M600 is dead, because absolutely nothing happens if I press the start button. No ventilator or HDD movement and no LEDs working. Every cable is properly attached, 20+4pin/4+4pin/power plug/case connectors/etc. Unfortunatly i have no option to test the mainboard/cpu/ram with another PSU. My Question: What happens if I request an RMA for a PSU and send it in that is actually not defect? Do I have to pay a fee or somethin like that? In the event that it is important: the shop where i buyed the PSU does no longer exist, so i have to contact CM directly. Thank you! Greetings from Vienna, Austria. Not so important: How do I change the Forum Display Name? It says in the CM fan zone "fail getting data".
  10. Hello everyone, I'm writing this post regarding my futile attempts to create a RMA request for my Silent Pro M70 PSU since october last year. The automated process doesn't work for me. At first, I didn't even have an "RMA Request Button". After a long customer service conversation taking several weeks, I finally had the mighty button on my CM control panel. But I still cannot RMA my PSU because I'm outside USA, and even if there's a country drop-down list, the state slate is blank and the system doesn't allow me to go further. The most frustrating part of the process is that while I try to not be annoying and letting the IT department work, the system simply closes my case without resolving it, so I need to constantly re-open it. At this point I already bought another PSU from other brand, but I really liked the CM product and still wish to see this issue addressed. Is there anyone on the Cooler Master staff who can take my case as a human and help me RMA my product without waiting six months for the portal to work, or at least declining to offer support for people outside USA, so I can assume that I lost my money and never buy a CM product again? The customer service log is attached to the post for review. My ticket number is 00050791 Note: I made a mistake and published this topic in the cases subforum, so I'm reposting it here
  11. I bought a Hyper TX3 on July 16, 2014 and the included fan stopped working on July 20. The next day, I submitted a parts request # USPR0038087. It's been eight days since then and the "check status" page says that the request is still "pending approval." My question is: how long does it usually take for this process? It seems like mine is taking a while and I don't have another 92mm fan at the moment so my PC is pretty much a huge paperweight right now.