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I bought a Hyper TX3 on July 16, 2014 and the included fan stopped working on July 20. The next day, I submitted a parts request # USPR0038087. It's been eight days since then and the "check status" page says that the request is still "pending approval." My question is: how long does it usually take for this process? It seems like mine is taking a while and I don't have another 92mm fan at the moment so my PC is pretty much a huge paperweight right now.