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Found 2 results

  1. Bought the MasterBox Pro 5 RGB from amazon, started assembly the PC and noticed I was missing the advertised 1-to-3 RGB splitter and all the screws+Standoffs it was supposed to bring. It has been more than a week since I made a Parts Request ticket for missing parts but it still unanswered. How long do they take to respond to their tickets? Or am I just gonna have to use my case without the RGB fans which was the purpose that I actually bought it for?
  2. Screws missing from box.

    This is just an FYI for whoever is monitoring this forum. I just purchased a sealed MasterCase 5 from my usual supplier and the bag or sometimes box with mounting items like screws and brackets is missing. While I was buying this case another customer complained about the same thing. Not a problem for me as I have MANY spare screws but this would be a showstopper for many customers. I am not looking for any resolution to this issue. I am just alerting you that there is a QA issue.