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Bought the MasterBox Pro 5 RGB from amazon, started assembly the PC and noticed I was missing the advertised 1-to-3 RGB splitter and all the screws+Standoffs it was supposed to bring. It has been more than a week since I made a Parts Request ticket for missing parts but it still unanswered. How long do they take to respond to their tickets? Or am I just gonna have to use my case without the RGB fans which was the purpose that I actually bought it for?