Patrick Sherlock

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Patrick Sherlock last won the day on January 12 2015

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About Patrick Sherlock

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    LED Head
  1. 212 EVO fan failure

    Update: Coolermaster has sent out a replacement fan direct to me. So all it good!
  2. 212 EVO fan failure

    I appreciate your help and I'm sorry I'm causing problems. I understand you guys are just doing your job and don't have any say in policy or how things are run in your offices. I have a 80mm fan that is used to cool my northbridge and VRM heatwink. No other spare fans. I can send you back the old fan in the same box you use to send me a new one.
  3. 212 EVO fan failure

    It clearly lists in the parts request system drop down menu, fan replacement. If anything is wrong it's your system. Feel free to change the system and I will follow it. I'm not sending you my only computer fan. What am I supposed to do without my computer? Spend time outside? It's 17 degrees out in Pennsylvania right now. Maybe I don't need a fan if I put my computer outside. Actually that's not a bad idea. Thanks guys! I don't need a fan anymore!
  4. 212 EVO fan failure

    Update: Coolermaster sent me a fan replacement. All is good. Don't buy a 212 EVO if you can't afford to pay for a new fan on your own. Coolermaster will let you request a part but then delete your request, change it to RMA status without asking you and then block you from request parts, unless you ship back the product for RMA. IT'S a $6 dollar fan and you couldn't send me out a new one when mine failed 5 months into a 2 year warranty. The fan bearings are supposed to last 50,000 hours on average. I have probably less then 800 hours of low-medium use. Never buying anything from you again.
  5. Cooler Master Reasons for Returns

    So is it common practice to delete customer parts requests and authorize an RMA that a customer did not request? Next time just send the parts out if someone requests them with a legitimate reason. Update: Coolermaster sent out a replacement fan.