CM Robert

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About CM Robert

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    Cooler Master Representative

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  1. CM Robert

    Help Me for CM Storm Mech

    Yeah, you're going to need to do that on the mouse software. Some models, like I own a CM STORM HAVOC, let you choose a single letter or key to be assigned to a certain button and if you wanted to get more complicated, assign it to a specific key in a specific mouse profile.
  2. CM Robert

    CM Storm Sirus driver install error

    Dude! That's awesome! I'm glad you were able to get it work. Now I'm not going to act like I know the technical engineering into what was fixed, but keep me posted it comes up again in the future. It's hard when situations like this occur and it's just 1 simple setting. Problem is, knowing what that setting is.
  3. CM Robert

    Help Me for CM Storm Mech

    Hi HelpforCM, Check out our Knowledge Base through the CM Fanzone (account.coolermaster.com) Here are a few helpful links about Macros which the software is based heavily off of our Trigger series. http://coolermaster.force.com/pkb/articles/en_US/FAQ/Trigger-Keyboard-Macro-Setup/?q=macro&l=en_US&c=Product%3AKeyboards&fs=Search&pn=1 http://coolermaster.force.com/pkb/articles/en_US/FAQ/Trigger-Keyboard-Windows-Key-Setup/?q=macro&l=en_US&c=Product%3AKeyboards&fs=Search&pn=1 http://coolermaster.force.com/pkb/articles/en_US/FAQ/Why-do-the-M1-M5-keys-not-work-while-the-software-application-is-open/?l=en_US&c=Product%3AKeyboards&fs=Search&pn=1 We'll have more guides up soon as we're building this up. If you have anything specific for questions, let us know.
  4. CM Robert

    CM Storm Sirus driver install error

    Hi kjexed, I haven't come across this personally, but have you had a chance to try a system restore? Just get yourself back to an earlier point and see if that resets it?
  5. I'm sorry, Mate. It's one of the drawbacks on the Devastator and I know the issue is huge for folks who use Excel, mainly. Binding it to the Scroll Lock key; is honestly what helps make this set so affordable at its price range. Sorry, Friend.
  6. That one we currently do not have a work around for. The LED command is bound to Scroll Lock within the windows keyboard driver. I'm sorry for the inconvenience and I'm not currently aware if anyone has had a chance to overcome this. Our new Octane keyboard is actually a response for folks who have issues, concerning the scroll lock key with some more bells and whistles added to it. http://gaming.coolermaster.com/en/products/keyboards/octane/ Check it out, if this may be an option for you. We will hopefully post for information on availability and pricing for this set within a few weeks. Keep on eye on our main page, facebook, twitter, reddit, etc. for news.
  7. CM Robert

    CM Trigger Z setting macro

    Hi Joss, yeah, there's no way to assign m1-m5 as key function like SHIFT to those keys as they are intended for Macros and macro key combinations.
  8. CM Robert

    CM Storm Reaper mouse buttons

    Hi Knaif, That's really difficult to do. Unless you tried disabling the key, but that would disable the entire function of the key (meaning it may not be able to be rebound in game). Another thing to do would be assigning a completely separate key you rarely use in day to day use, but rebind it to the function you need within the game's settings. As for the language, the language is based off of the language package in Windows being used. What language do you have windows set?
  9. CM Robert

    CM Storm Devastator Combo Key Issue

    Hi Warr08, It seems you have a defective keyboard. My apologies for all of the trouble this has caused. We can RMA this keyboard if it was purchased in less than 2 years under the warranty. I have provided the link below to our FanZone and an RMA instructional link. I would recommend having your serial number and a photo of your purchase receipt. Register your product and then you can apply for an RMA under MY PRODUCTS. We will approve your request. Once you receive your RMA number, write it clearly on the shipping box to help expedite the process. Shipping the defective keyboard will fall on you, but we can cover the replacement and shipping that one to you. https://account.coolermaster.com/LogOn.aspx Instructional Link: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-product-replacement-RMA/?l=en_US&fs=Search&pn=1 If you have any further comments or questions, please let me know by messaging me back, making a ticket in Fanzone, Livechat or call at 888.624.5099. Respectfully, Robert N. CMUSA Support P.S. If you would like to commit to an Advance RMA where we authorize a cross shipment, please complete the following steps. Make sure you have your RMA number ready, call us at 888-624-5099.
  10. Hi GeertjanNL, This could be a system grounding issue. If the PSU is providing high noise to system then it could cause static and in some cases it may be a puck issue but you've mentioned trying the 3.5mm jacks. Please try and test this on another computer to see if something is not grounded properly in this case. CM Rob
  11. This week's tip. Do not submerse your PSU in water. You're gonna have a bad time.

  12. Hi Dinosaur, This is the keycaps we use across the board for this keyboard which we use for multiple models. So we do not have alternative keycaps in different styles. If you wish, since they are Cherry MX keys, you can purchase different keycaps to suite your style from a variety of locations online like (http://techkeys.us/collections/keys) to suite your needs. I apologize we can't do more in the limitations that we have.
  13. All of our keyboards are designed to be used with Windows machines. Now, with that aside, sometimes the Keyboard may not work right out of the box depending on which Distro you're using. If you do some research on the internetz, there are quite a few individuals who have some different solutions for this keyboard to work with their distro. I'm not familiar with CentOS, yet, here is a link as an example for Fedora: http://forums.fedoraforum.org/showthread.php?t=296728 So to reiterate, Cooler Master does not directly support linux or OSX, but as with the linux community, it'll take a bit of research to get it to work perfectly. FYI. Let me know if you have any additional questions.
  14. CM Robert

    My"spacebar"won´t"work"on"my"quickfire"pro

    Hello Chikchen, Double check to see if anything changes if you switch USB ports and check if the issue arises on another computer. Yet, if the spacebar key as failed. we can certainly help rectify this situation. You will need to RMA the product. I have provided the link below to our FanZone and an RMA instructional link. I would recommend having your serial number and a photo of your purchase receipt. Register your product and then you can apply for an RMA under MY PRODUCTS. We will approve your request. Once you receive your RMA number, write it clearly on the shipping box to help expedite the process. https://account.coolermaster.com/LogOn.aspx Instructional Link: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-product-replacement-RMA/?l=en_US&fs=Search&pn=1 If you have any further comments, questions, or from a region other than north america, please let me know. Repsectfully, Robert N. CMUSA Support P.S. If you would like to commit to an Advance RMA where we authorize a cross shipment, please complete the following steps. Make sure you have your RMA number ready, call us at 888-624-5099.
  15. Hey Guys, The numbers were located they way they were as the LEDs on the board are at the top of the keycap. For them to be illuminated properly, the postioning was changed. I have provided an image of how an LED is normally installed on the CHERRY MX switch which correlates to the keycap design. http://www.maxkeyboard.com/images/detailed/0/3mm-white-led-switch.jpg Please let me know if you guys have additional questions.