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Everything posted by knud

  1. Let me forward this to our colleagues from cooling team.
  2. Repair QuickFire TK led

    In that case, I really advise you to apply RMA for it, because the leds should not be dying, at all.
  3. Found this article, not 100% sure if it can work or not (I don't have any mac devices here)
  4. Do you want to lock your Mac OS? Or just lock that particular key?
  5. 4 pin power cable

    Not sure what you mean exactly. Can you post a picture please?
  6. Missing LGA 775 Socket Type on Hyper 212X

    Sort of - the new AM4 model dropped the LGA775 support. But we can get you a bracket - our support team will get in touch with you.
  7. No, they are not compatible. Seidon uses a different mounting bracket altogether.
  8. Please open a ticket and our support agents will take it from there. Please allow 2 business for a reply.
  9. AMD Socket SP3 (EPYC) support

    Please see this link: Compatible cooling: MasterLiquid 240: MasterLiquid 120: MasterLiquid Lite 120: MasterLiquid ML240L RGB: coming soon MasterLiquid ML120L RGB: coming soon MasterLiquid Lite 240: coming soon
  10. Fan LED not working after reboot

    In that case, I recommend to request a new case fan. Please create a support ticket and use the "request part" option. Details are in my signature.
  11. Fan LED not working after reboot

    This happens when using the standard/stock connectors from the front panel (fan control)? Is the 2pin led wire still connected?
  12. NotePal Color infinite fan don't work

    Can you create a support ticket and use the [Request Part] option? (Details in my signature)
  13. H500p and c700p release

    We do read it, but no chance to pull the schedule And we plan to sell these 2 chassis for some time to come.

    Unfortunately, that is how the fan controller pcb was designed. (not really sure why) If you want to replace the fans for LED version, you need to get a fan with LED On/Off function, like this one for example:
  15. Repair QuickFire TK led

    If you know how to (de)solder, you can try that. Or replace them altogether - however I don't have the tech specs of these leds. Or if you are still in warranty period, apply for RMA.
  16. Masterbox Q Series

    I'm getting a sample soon - I can check for the CPU height as well - what is the minimum height/support you need?
  17. That is unfortunate. Can you create a support ticket so our support guys can send you a replacement cable? (Details in my signature)
  18. What do you mean by "good reference"? (The Vertical graphics card holder does fit in that chassis; but only supports 1 graphics card)
  19. [Official] MasterBox 5 Owners Club

  20. How to combine 2 rails of +12V port?

    No, not really possible. However, normally the 12v1 is for CPU (and M/B) and the 12v2 is for graphics card and other devices. (Check the manual for more details) Why do you need a larger current? Any specific application? (not software program)
  21. Keyboard with MX green switches

    Some of our boards are with green switches, but really depends on the region too. But US market has more demand for green for example. The latest MasterKeys L/S PBT come in green version as well. Ironically, I don't see the green switch in US, but there some in EU:
  22. Masterbox Q Series

    Those specs are not yet confirmed. But most long GFX cards will fit.
  23. This case is perfect, ALMOST...

    The issue/challenge here is the max length supported is 297mm and that radiator is longer than that. But with a 25mm thick fan, it should fit If you follow this guide - will it fit better? And if possible, could you post a picture of it please? Thank you.
  24. Devastator 2 RMA.....No update

    Let me check with my colleagues from support team.
  25. Quickfire Xti key malfunction

    Well, you could still apply for RMA, assuming there is no physical damage to be seen? (You could try to re-solder the switch, but perhaps the switch itself is damaged - and it will void the warranty for sure.)