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knud last won the day on September 15

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About knud

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  • Birthday 01/03/1985

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  1. Hi, apologies for the later reply, but can you help me to verify these 2 points? 1. on the fan rgb signal wire, the Triangle thing is pointing to the 12V on the MB RGB header 2. on the back of the FAN, the toggle switch is set to RGB, and not R and B

    I'm not sure if you need to connect the RGB fan header to the graphics card? Is that something Asus recommends?
  3. POwer supply Issue

    That is an old PSU... close to 7 or 8 years I think? Anyway, it might just have died from the unplugging and plugging, or just old age. Can you take the PSU out from the PC and replug the cable again? Does the LED color change? And, do you have anything to switch on the PSU only? (like a PSU tester) Alternatively, you can contact our support team and they can help you trouble shoot as well. (Details in my signature)
  4. USB port broke, now power doesn't work

    Based on the pictures, this is what each connector means JP1: HDD + Power LED JP2: Audio JP3: SATA (eSATA) JP4: USB JP5: Firewire JP6: USB But, the power button is the blue/white wire on the left hand side of the first picture. Connect that to the M/B header labeled as PWR.
  5. You can disable the lights: unplug the 2pin light connector.
  6. CM Storm Trooper Case Problems

    Just to make sure, you followed this FAQ? If yes, you need to request another part (yes, again). You can use the [request part] option when you are logged into fanzone. Apologies for the issues regarding this. If you have any other questions or concerns, you can always send me a PM.
  7. CM Storm Trooper Case Problems

    Let me forward this to the right people.
  8. Silencio 652S Water cooling

    The older Nepton 240 will fit in the top. But the newer MLP240 will not: the radiator dimension is bigger But, with some standoffs it could be fitted (depends a bit on your M/B + RAM too).
  9. Portal Support for Masterkeys Lite L

    At this moment, this is not going to happen. But I'll pass the request to the related team members.
  10. Power supply being too loud?

    This PSU is not the most silent one, but it seems that the fan is running on 100% fan speed. You can submit a support ticket and our support guys will help you further.
  11. Masterbox Q Series

    Measured from the CPU: 161-162mm until the sidepanel is hit. (so, it is going to be quite close for you.)
  12. Devastator 3 -

    Ok, based on the first picture (in the first post), you can apply RMA for it.
  13. Masterbox Q Series

    I just got the sample and without M/B (but on the standoffs) there is ~170mm of space. I'll need to install a M/B to make a more accurate measurement. (But I don't think the CPU+MB will take 10mm, however the sidepanel also takes some space) Tomorrow I can do a more accurate measurement.
  14. Vertical Graphic holder.

    Dual slot cards will work, but you cannot install multiple graphics cards in this bracket.
  15. G550M makes loud noise after RMA replacement

    That is very unfortunate to hear. Sending it back again to Brack will likely not solve the issue. Can you please create a ticket at our Fanzone? My colleague from the support team will then handle it and arrange a replacement for you (including return label and such).