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Toasty last won the day on July 8

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About Toasty

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  1. Update. I finally received an acknowledgment of my RMA last week and shipped it today. I'm wondering how many months before I get it back. And since I already replaced it, what papers to hold down with it.
  2. Twitter is not an acceptable method of communication for RMA messsages. I have a problem with any company that uses twitter for support actually. And as much as they want everything to return to normal they're gonna have to be realistic. This is the new normal, until a widespread vaccine is available in 1-2 years. Of course, then the next virus will hit. They are going to have to adjust their business practices, or be ready to close up shop.
  3. I've already purchased a new PSU from a different, much more reliable PSU mfgr., which I should have done in the first place. Still nothing from CM.
  4. Thanks for the info. I'm glad you got something from them. However... I have yet to receive even a brief email acknowledging that I've even put an RMA ticket in. Email responses can be done remotely. There is no need to go into the office. When I communicate with a company I expect at least an automated response to say, hey we got your ticket, here's how to give us more information, here's how the process works, etc. Maybe even, it's gonna take longer and here's why. Especially in the case of an important system component like a power supply. I need my system working, so now I have to buy a new PSU or let it collect dust while waiting x weeks or months just to be told it will take x many more weeks or months for a replacement. I'm not unreasonable and I know these are extraordinary times. But there is no excuse for lack of communication in our world either. And looking at other messages on this forum, it's been going on a lot longer than the pandemic.
  5. That is simply unacceptable. I don't know how they stay in business. I will just call it lesson learned and buy from a more respectable company. Good thing I found out now before spending another $3k on a new build for myself. Not a $1 will ever go to Cooler Master again. This will be the case with all my recommendations for builds at work or for friends. Shame too, because I like some of their other products. Oh well.
  6. I submitted an RMA request for a power supply on 5/23. I have not received an email that it has even been acknowledged much less any info on where to send the power supply. Status page still says verification. I would PREFER to set up an advance return so I'm not waiting forever to use my PC again. At this point, I'm ready to kiss my $80 goodbye and vow never to buy another Cooler Master product. My RMA number is CUSUS2005191. I would very much appreciate someone from Cooler Master replying and explaining why there has been no response for over a week and half. Based on the other messages I've seen regarding RMAs in this forum alone, I don't have a lot of faith, but I'm willing to be proven wrong. Thank you!